Troubleshooting What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
This Article Applies to:
- Tapo C500 / Tapo C510 / Tapo C520 / Tapo C530, V2.0
- TC40 / TC41 / TC42 /TC43, V2.0
Phenomenon Description:
The cameras listed above aim to return to their original position when no events are detected within 30 seconds after tracking. However, their returned position deviates from the original view of the position.
Troubleshooting Steps:
1. On the Tapo App > Camera's Device Settings > Reboot Camera page, please enable the Auto Reboot feature and check if it improves the situation.
2. If the camera still doesn't return to the original position after tracking, we recommend contacting the technical support team with the following information for further assistance.
1) The camera's MAC address and S/N.
2) When observing the view offset, capture a screenshot of the current Live View page. Go to the camera's Device Settings > Pan & Tilt page to tap Pan & Tilt Correction, or go to the Reboot Camera page to tap Reboot Camera. After that, take another screenshot of the Live view page. Then, please send the support team the two pictures via email.
3) How often does the issue occur? Such as once a day or several times a day.
4) Approximately how many times a day does your camera trigger detection?
5) On the camera's Device Settings > Detection page, check the enabled detection types and the sensitivity values.
More Articles:
What to do if the Detection feature is not working on the TP-Link Camera?
Introduction to Motion Tracking and Auto tracking feature
