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Tapo C200C needed restart everytime

Tapo C200C needed restart everytime

Tapo C200C needed restart everytime
Tapo C200C needed restart everytime
a week ago
Model: Tapo C200C  
Hardware Version: V1
Firmware Version: 1.3.1

Dear Support.

I bought Tapo C200C camera 1 month ago and since then i'm experiencing frequent disconnections.

- The led is always green

- the camera is connected to a a tp-link router WR841N. It is a secondary router in my apartment.

- When i open the tapo App the video is not working and i need to restart the camera via app everytime to make it working. It does not matter if i'm in the apartment or outside

 

Would you be so kind to clarify the issue and provide directions for resolution?

 

Thank you

Nicola

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#1
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3 Reply
Re:Tapo C200C needed restart everytime
a week ago

  @Nicola1971 

Hi,  
From your description, the camera does not have a disconnect issue, but fails to load the live view page. You can follow the instructions below to see if they help.
What should I do if I can't view the Tapo camera?
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:Tapo C200C needed restart everytime
Monday

  @Solla-topee 

 

Dear i have further investigated in the issue and i have arrived ath the conclusion that i'm in the situation below:

 

"such as the video takes a long time to load, keeps spinning, or fails to load entirely with error messages like "Try Again" or "Tap to Refresh"

 

I have tried to move the camera at 50cm from the wifi router and i have checked to power signal and is very strong.

 

I  have also updated both Apps and camera firmware and problem is still the same.

 

I'll wait 24 hours for your reply and then will return the camer as it appears a clear bug.

 

Rgds

Nicola

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#3
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Re:Tapo C200C needed restart everytime
Tuesday

  @Nicola1971 

Hi,  
If you are willing to continue troubleshooting, please try to reproduce the reported phenomenon in the Tapo app. Then, refer to the instructions in the following link to collect the app log and send it to us for further analysis.
How to get the log of the Tapo app

Note: After you send the app log, you will usually receive a reference number (e.g., email TKIDXXX). Please provide us with that number so we can find your log file.


Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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