@Ash88 Hi, You can refer to Q7 in the following instructions for troubleshooting. If the same behavior persists, you can contact your retailer or our local team to check if the camera is under...

@OHteoh Hi, We cannot guarantee that the camera will work properly when connected to a 10-meter extension cable. We recommend powering the camera using the original power adapter and cord provided...

@Outmx Hi, The Tapo C325WB V2 can indeed display a colorful image without spotlights in ultra-low light conditions. However, if the ambient light level drops below a certain threshold (the camera has...

@philsand Hi, Does Tapo C325WB V2 enter Infrared mode when placed in V1's location, or is V2 installed in a different location to monitor a different scene? If V2 is in a different location, could...

@piratis Hi, It appears that the SD card has been formatted, so all video recordings have been removed. Typically, only the person who has your TP-Link account can format the SD card using the Tapo...

@Neil_2025_ Hi, As shown in the image in this post, events occurring across the camera lens are more likely to wake the camera, while movements directly towards the camera may not wake it up...