Storage deleted

Storage deleted

Storage deleted
Storage deleted
a week ago
Model: Tapo C220  
Hardware Version:
Firmware Version: 1.3.2

hi!

My Local storage on both Tapo cameras are deleted. Two different devices on same network.  Could you please advice the reason?
Thank you!

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#1
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5 Reply
Re:Storage deleted
a week ago

  @piratis 

Hi,
Please confirm the following information about the reported phenomenon.

 

  1. Have you inserted an SD card into the camera to store video recordings?
  2. Whether all video recordings stored on the SD card are deleted, or only some of the oldest video recordings?
  3. On the camera's Device Settings > Storage & Recordings > Local Storage page, is the storage empty or full? Is the Loop Recording feature enabled?

 

Best Regards

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#2
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Re:Storage deleted
a week ago

  @Solla-topee 

Hello, thanks for your msg.
 1. Have you inserted an SD card into the camera to store video recordings? YES
  2. Whether all video recordings stored on the SD card are deleted, or only some of the oldest video recordings? ALL data
  3. On the camera's Device Settings > Storage & Recordings > Local Storage page, is the storage empty or full? Is the Loop Recording feature enabled? EMPTY and Loop Recording.

Should i think for a data leak?

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#3
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Re:Storage deleted
Friday

  @piratis 

Hi,
It appears that the SD card has been formatted, so all video recordings have been removed. 
Typically, only the person who has your TP-Link account can format the SD card using the Tapo app. If you do not format the SD card in the Tapo app, please confirm whether you have shared your account with others. It's suggested to change the password of your account and enable the 2FA feature to protect your account.
What can I do if I forget my password of the cloud account?
Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App
 

Alternatively, if someone removes the SD card from the camera, they can also format it on a PC. Please ensure the camera is placed in a safe location.

 

Best Regards
 

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#4
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Re:Storage deleted
Sunday

  @Solla-topee 

 

Thank you for you reply.
How can this happen on two cameras on the same day?  Account is not shared with others.

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#5
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Re:Storage deleted
Monday

  @piratis 

Hi,
It's unable to identify the detailed causes based on the information we have. It's recommended to protect your account and camera according to the tips in this post. If the same behavior occurs, we suggest contacting the local support team for further assistance.
Best Regards

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#6
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