【PROBLEM SOLVED】Unstable connection -NC450 V2 1.5.0

【PROBLEM SOLVED】Unstable connection -NC450 V2 1.5.0
【PROBLEM SOLVED】Unstable connection -NC450 V2 1.5.0
2019-04-24 01:41:50 - last edited 2019-04-24 02:30:47
Model: NC450
Hardware Version: V2
Firmware Version: 1.5.0

Hello to all,

 

We have a camera NC450 V2 which is connected to our hub by wifi, after the first installation, it worked perfectly, while since last month, the connection became unstable, the led is still green but the tpCamera app shows offline and I cannot see the liveview; I tried to power cycle it or unplug the cable and plug it back but no change. I even hard reset the camera with the reset button. Still the same. 

 

So I emailed the TP-Link tech support to get some help, guess what, their agents guided me to downgrade the firmware and IT WORKS. Everything is working properly now. 

 

It was a great success for me and hope it can help you guys. 

 

 

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#1
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6 Replies
Re:【PROBLEM SOLVED】Unstable connection -NC450 V2 1.5.0
2019-04-28 06:56:55

Hi,

 

Glad to hear that you solved your problem via downgrade; and thanks a lot for your valued sharing.

 

If need more help in the future, do not hesitate to contact us. 

 

Have a nice day. 

 

 

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#2
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Re:Re:【PROBLEM SOLVED】Unstable connection -NC450 V2 1.5.0
2019-07-13 10:46:52

Hi,

 

I am facing same problem, can you share how I can downgrade the firmware of the camera?

 

Best Regards,

 

 

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#3
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Re:Re:Re:【PROBLEM SOLVED】Unstable connection -NC450 V2 1.5.0
2019-07-15 09:14:05

hey buddy, why do not you contact TP-Link tech support to get the instruction to degrade. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support  

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#4
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Re:Re:Re:Re:【PROBLEM SOLVED】Unstable connection -NC450 V2 1.5.0
2019-07-15 14:23:15
I wrote there, waiting for help, thanks
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#5
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Re:Re:Re:Re:【PROBLEM SOLVED】Unstable connection -NC450 V2 1.5.0
a week ago

Hello,

 

Unfortunately, technical services departmant in Turkey does not understand the problem and could not provide a solution. Even, I said to them that “you can read the topics in the community, everything is written there”, they said to me that “we are different here” lol :)

 

They do not respond phone calls and just answer my emails with generic formats. I have two IP cameras and I can not use them as it should be beacuse of this connection issue. 

 

Can you have give me an instruction to how downgrade them?

 

Thank you in advance...

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#6
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Re:Re:Re:Re:【PROBLEM SOLVED】Unstable connection -NC450 V2 1.5.0
a week ago

Hi all,  please do the following steps to downgrade it:

 

1.Please download the middle firmware and upgrade it via web browser.

http://support.tp-link.com/f/dcd7778bd6/?dl=1

 

About How to upgrade firmware on NC series cameras, please click on the following link to get some help:https://www.tp-link.com/faq-1972.html

 

2. Please download 1.3.4 firmware and upgrade it via web browser.

https://www.tp-link.com/support/download/nc450/#Firmware

 

Good day.

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#8
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