Linked Deco Unavailable for current firmware

Linked Deco Unavailable for current firmware
Linked Deco Unavailable for current firmware
2019-07-21 06:59:01
Model: Deco M5
Hardware Version: V2
Firmware Version: 1.3.1

Everything working ok but I regularly see the above message on the device (galaxy s8) info pane on the deco app when the device is connected to the network.  I've seen it connected to all 3 decos at various times so I don't think it's one deco not reporting correctly but other times I just see the above message

 

Is this a known issue? 

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#1
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35 Reply
Re:Linked Deco Unavailable for current firmware
2019-07-22 01:16:06

@Dagster 

 

Please verify the firmware version of each Deco units. Open Deco app, click on internet-tab each Deco and get the firmware on the bottom. 

 

Besides, please show us a screenshot of the error message.

 

And does it affect the performance of the Deco network? Can you access internet with the error message pops up? 

 

 

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#2
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Re:Re:Linked Deco Unavailable for current firmware
2019-07-22 06:41:48 - last edited 2019-07-22 07:57:37

The s8 is shown as connected to one of the decos just now (it's been like that before then reverts to the unavailable messages above)  but a quick check of the network shows the iPad is currently in the same situation. It works fine and shows in the main device list as connected but if I check each individual deco's connected devices it's not shown against any of them. I've also seen the same on a galaxy s9 and the iPad. 

 

All 3 decos are showing 1.3.1 and there doesn't seem to be any problem with connectivity. 

 

Edit 

Just to add a look on the management pages at 192.168.68.1 shows the ipad below having a wired connection which is clearly wrong

 

 

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#3
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Re:Re:Re:Linked Deco Unavailable for current firmware
2019-07-25 04:50:54
Similar issue with my Deco M4. Firmware: 20190620 Rel 45372
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#4
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Re:Re:Re:Linked Deco Unavailable for current firmware
2019-07-25 10:00:27

@Dagster 

 

When the error message pops up, can you get internet on your ipad or samsung S9?

 

If possible, try to ping the IP address of the ipad from a computer in the same network and show us the picture of the ping results. 

 

Good day. 

 

 

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#5
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Re:Re:Re:Re:Linked Deco Unavailable for current firmware
2019-07-25 10:02:14

@Izani 

 

What is the model number of your devices which have the same issue? Could you please show us a screenshot of it? 

 

Meanwhile, can you access internet on these devices with the message pops up?

 

And if possiblem please try to ping the IP of these devices from the local device, like a computer and show us the ping results. 

 

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#6
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Re:Re:Re:Re:Linked Deco Unavailable for current firmware
2019-07-26 09:37:14

 

 

The 3 devices I see problems with are a Galaxy S8 and S9. Both european models with Exynos processors

The third is an Ipad UK model 

 

Yes as per origonal post the devices work just fine its just odd there are shown as wired when they are not. My S8 has shown as connected to all three deco's in the house at some point but often it gives the error above in the Deco app.  At no point have I had any pop up message though 

 

Ok so as of 5 mins ago my S8 was showing in the deco appwith the above error so pinging from a wired windows 10 machine

 

Microsoft Windows [Version 10.0.17134.885]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\dagster>ping 192.168.68.110

Pinging 192.168.68.110 with 32 bytes of data:
Reply from 192.168.68.110: bytes=32 time=73ms TTL=64
Reply from 192.168.68.110: bytes=32 time=93ms TTL=64
Reply from 192.168.68.110: bytes=32 time=15ms TTL=64
Reply from 192.168.68.110: bytes=32 time=32ms TTL=64

Ping statistics for 192.168.68.110:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 93ms, Average = 53ms

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#7
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Re:Re:Re:Re:Re:Linked Deco Unavailable for current firmware
2019-07-28 09:50:02

@Dagster 

 

Thanks for your reply. That is a little weird, to locate the issue and fix it, our engineer will email you later.

 

If you are willing to do further troubleshooting, please notice your inbox.

 

Thanks for your cooperation and support in advance. Nice day. 

 

 

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#8
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Re:Linked Deco Unavailable for current firmware
2019-08-22 07:21:30

I am seeing the same error on some devices on my new M5 install.

Doesn't seem to affect connectivity of the devices in any way, and seems to be when the device has roamed from one mesh point to another.

Latest firmware.

Simon.

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#9
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Re:Re:Linked Deco Unavailable for current firmware
2019-09-01 14:40:29

I have the same issue,and I do have a problems with my slave decos,they often offline, and the weirdest part- the app shows there is no connected client to the main deco unit.

I have a set of 3 pack,

firmware 1.3.1 on each,

the main deco working in router mode,

this is my second set of m5 , the first one has not issues like that,

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#10
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Linked Deco Unavailable for current firmware
2019-12-19 08:28:39

@Kevin_Z 

 

We are also seeing this message " Unavailable for current firmware" . All 3 M5 Decos's have the same firmware . This issue seems to occur when a device first connects to the network then roams to another AP. It is not limited to Android devices,Apple devices are also impacted. But my iPad roams happily and reports where it is connected.However, an iPhone is currently showing as  " Unavailable for current firmware", yet this device is normally shown on the correct AP. Network connectivity is not impacted when this device location is not shown. 

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#11
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