MR600 - problem seeing received sms messages

MR600 - problem seeing received sms messages
MR600 - problem seeing received sms messages
2019-09-17 18:41:06 - last edited 2019-10-21 08:12:11
Hardware Version: V1
Firmware Version: 1.1.0 0.9.1 v0001.0 Build 190412 Rel.66770n

I can't see my recieved sms messages in the admininistration interface even though everything else works fine. 

 

I can see that I have recieved messages both on the Basic overview page as well as looking at the number of pages that should be availible in the Advanced->SMS->Inbox page (it displays that there are 2 pages of incoming messages but the list is completely empty). See my attached screenshots.

 

 

The Outbox and Drafts pages work fine though and display the correct messages supposed to be there as well as the correct number of pages. Also sending SMS messages from the router to my phone get throgh perfeclty fine.

 

In the Advanced->System tools->System Log I can see that I really recieve SMS messages. It displays for example: "USER: Receive a new gw sms and save it successfully." It also displays "ERROR: New sms count is 13." 

 

So it seems to be some kind of bug concering just the Inbox page which is quite annoying since I need to see SMS messages to see what my provides tells me about my 4G usage status/tariffs etc.  

 

Please advice.


Best regards,

M

 

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2 Accepted Solutions
Re:MR600 - problem seeing received sms messages-Solution
2020-07-02 03:58:44 - last edited 2020-07-02 03:58:49

 

Hello all, sorry to respond late. We have been working on it. 

 

We raised another beta firmware you can install to test its performance first. 

https://static.tp-link.com/2020/202005/20200506/Archer_MR600v1_1.1.0_0.9.1_[200331-rel65841]_up_boot_2020-04-14_08.47.25.zip

 

After that, please verify whether you can see the message under SMS-Inbox and Basic- network map page. If the problem cannot be fixed after the firmware update, please hard reset the device to factory defaults.

 

Good day. 

 

Edit: Hi all, we updated the download link of the beta firmware. If you have the same issue, you can install this firmware first. If still the same, please provide more information.

 

20/03/2020 Edit: we have released a new one and it has been attached. You who have the same issue can give it a go. Any updates, be free to let us know. 

 

02/07/2020 Edit: we have released a new one and it has been attached. You who have the same issue can give it a go. Any updates, be free to let us know. 

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Re:MR600 - problem seeing received sms messages-Solution
2020-10-21 02:39:21 - last edited 2020-10-21 02:39:26

@Chris1971 

Good day,

For the SMS issue, we had the beta firmware for Archer MR600 V1 and Archer MR200(EU) V4 with firmware 200526.

So if anyone who had the SMS issue with the two models, please send an email to support@tp-link.com with subject [Forum ID 170892] problem seeing received SMS messages or @ me here;

 

For other models, please provide us with the following details so that we would like to forward your case to our senior engineers:

  1. What is the model number of your device?
  2. How about the hardware and firmware version?
  3. If the SIM card was put into the smartphone, did SMS work well all the time?
  4. Can you see any message under basic>network map>message? How about under advanced>SMS> inbox?---pictures attached would be highly appreciated;
  5. Could reset temporarily fix the issue?

Thanks a lot for your understanding and support.

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170 Replies
Re:MR600 - problem seeing received sms messages
2019-09-18 10:57:10

@M7sthlm 

 

May I know who is your Internet service provider? 

 

Is there any special characters existed on the text message? 

 

Meanwhile, is there any special rules for the format of the message? 

 

If possible, you can show us the content of one of the SMS messages and then we can do a test at our lab.

 

Thanks in advance, and have a good day. 

 

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Re:MR600 - problem seeing received sms messages
2019-09-18 11:12:44

@Kevin_Z 

 

Hi Kevin,

 

My current internet provider is HT-HR (Croatian telecom - https://www.hrvatskitelekom.hr/ ) and I'm using their 4G network. Their message center number seems to be "385980501".

 

Since I can't see what they send to me I don't know if there are special characters. But I did a simple test to avoid special charachters:

 

1. I sent a SMS from the router to my Iphone containing the word "test" - it was recieved on my phone and appeared correctly.

2. I replied on that SMS from my Iphone to the router with the exact word "test2" (without quotations marks of course). I can see in the router log that it recieves a SMS and the counter is +1 on the overview page. But still no SMS in the list to see, the list is still empty.

 

Log output from this simple test:

1 2019-09-18 12:09:02 4G Information USER: Receive a new gw sms and save it successfully.
2 2019-09-18 12:09:01 4G Information ERROR: New sms count is 14
3 2019-09-18 12:08:46 4G Information USER: Send a sms successfully.
4 2019-09-18 12:08:46 4G Information

USER: Send a gw sms.

 

I don't really understand your questions regarding "rule"? Please explain and I will try to answer asap.

 

Best regards,
M

 

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Re:MR600 - problem seeing received sms messages
2019-09-19 12:54:51

@Kevin_Z I am also getting this issue. I am on the latest firmware. I have sent a text to myself successfully and replied. The router acknoledges the reply but cannot display in exactly the way you have described. 

Kevin_Z wrote

@M7sthlm 

 

May I know who is your Internet service provider? 

 

Is there any special characters existed on the text message? 

 

Meanwhile, is there any special rules for the format of the message? 

 

If possible, you can show us the content of one of the SMS messages and then we can do a test at our lab.

 

Thanks in advance, and have a good day. 

 

 

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Re:MR600 - problem seeing received sms messages
2019-09-20 19:02:28

@Kevin_Z 

 

To add some info to the informationen provided earlier to you, please see the log below. I just got another sms that I can't see and saw that in the system log.

 

Perhaps you are on something around the non standard chars. Please also update me if any work or troubleshooting is being done and if I can assist in any way. I'm really eager to get this solved beacuse it complicates my usage quite a bit.

 

Best regards,

M

 

1 2019-09-20 19:56:20 4G Information USER: Receive a new gw sms and save it successfully.
2 2019-09-20 19:56:20 4G Information ERROR: New sms count is 16
3 2019-09-20 19:56:20 4G Information ERROR: Found common received char: 0x6d
4 2019-09-20 19:56:20 4G Information ERROR: Found common received char: 0x6f
5 2019-09-20 19:56:20 4G Information ERROR: Found common received char: 0x6b
6 2019-09-20 19:56:20 4G Information ERROR: Found common received char: 0x65
7 2019-09-20 19:56:20 4G Information ERROR: Found common received char: 0x6c
8 2019-09-20 19:56:20 4G Information ERROR: Found common received char: 0x65
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Re:MR600 - problem seeing received sms messages
2019-09-23 08:54:06

@Heero-Yui @M7sthlm 

 

Thanks for your clarification.

 

Our engineer has been working on it, and they offered a beta firmware which you can try to install and verify whether it works.

http://support.tp-link.com/f/44c54f9d03/?dl=1

 

How to update the firmware of Archer MR600, please refer to https://www.tp-link.com/support/faq/1667/

 

Any updates, please let us know.

 

Good day. 

 

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Re:MR600 - problem seeing received sms messages
2019-09-23 12:24:17 - last edited 2019-09-23 12:24:52

@Kevin_Z  

 

Hi Kevin,

 

I have tried the firmware version and the problem remains even after the upgrade to that version. I also tried to send myself a new SMS after the upgrade to see if that will appear, but that didn't work either. I have reported this to the engineer working as well.

 

Br,

M

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Re:MR600 - problem seeing received sms messages
2019-09-24 07:47:29

@M7sthlm 

 

Hello, after you install the new firmware, please reset the router and reconfigure it.

 

Then it will work as expected.

 

Good day. 

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Re:MR600 - problem seeing received sms messages
2019-09-24 07:49:50

@Kevin_Z 

Hi, yes. It worked fine a while and then It stopped working again. I think that it worked until my provider sent me a sms. I have sent this info by mail to your engineering colleagues. So unfortunately the firmware + reset only works a short while, it's not a solution.

 

Br,

M

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Re:MR600 - problem seeing received sms messages
2019-09-25 07:09:29

@M7sthlm 

 

I see, thanks for your reply. 

 

It is a pity that the beta firmware plus hard reset cannot solve your issue permanently.

 

You can keep in touch with our engineer colleague, and they will try their best to locate the issue and fix it. 

 

Best regards. 

 

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Re:MR600 - problem seeing received sms messages
2019-09-26 16:29:38

After applying the firmware and restarting, I can confirm that the texts are still not visible:

 

2018-10-01 00:00:31 [5] 4G: init LTE module, set flowstat [enableDataLimit 0, enablePaymentDay 1, paymentDay 1, limitation 0, warningPercent 90]
2018-10-01 00:00:31 [5] 4G: LTE Module: profile num [1], default profile [1], active profile [0]
2018-10-01 00:00:31 [5] 4G: DM: profile num [1], default profile [1], active profile [0]
2018-10-01 00:00:32 [5] System: Enable IPv4 SPI Firewall
2018-10-01 00:00:32 [5] System: Enable IPv6 SPI Firewall
2018-10-01 00:00:39 [6] 4G: LTE connection up
2019-09-26 16:21:42 [5] 4G: LTE internet connected.
2019-09-26 16:21:42 [5] DHCPD: Recv REQUEST from 10:C3:7B:9D:8A:24
2019-09-26 16:21:42 [5] DHCPD: Send ACK to 192.168.1.106
2019-09-26 16:22:01 [6] System: User(10:C3:7B:9D:8A:24) logs in.
2019-09-26 16:22:05 [6] Httpd: DNS 172.30.139.16 resolve succeed for dns.msftncsi.com
2019-09-26 16:22:05 [6] Httpd: DNS 172.30.139.16 resolve succeed for www.msftncsi.com
2019-09-26 16:22:05 [6] Httpd: NCSI response check succeed.
2019-09-26 16:24:01 [6] Httpd: DNS 172.30.139.16 resolve succeed for dns.msftncsi.com
2019-09-26 16:24:01 [6] Httpd: DNS 172.30.139.16 resolve succeed for www.msftncsi.com
2019-09-26 16:24:01 [6] Httpd: NCSI response check succeed.
2019-09-26 16:24:26 [6] 4G: USER: Send a gw sms.

2019-09-26 16:24:26 [6] 4G: USER: Send a sms successfully.

2019-09-26 16:24:58 [6] 4G: USER: Send a gw sms.

2019-09-26 16:24:58 [6] 4G: USER: Send a sms successfully.

2019-09-26 16:25:43 [6] Httpd: DNS 172.30.139.16 resolve succeed for dns.msftncsi.com
2019-09-26 16:25:43 [6] Httpd: DNS 172.30.139.16 resolve succeed for www.msftncsi.com
2019-09-26 16:25:43 [6] Httpd: NCSI response check succeed.
2019-09-26 16:27:31 [6] 4G: ERROR: New sms count is 3

2019-09-26 16:27:31 [6] 4G: USER: Receive a new gw sms and save it successfully.

2019-09-26 16:28:17 [6] Httpd: DNS 172.30.139.16 resolve succeed for dns.msftncsi.com
2019-09-26 16:28:17 [6] Httpd: DNS 172.30.139.16 resolve succeed for www.msftncsi.com
2019-09-26 16:28:17 [6] Httpd: NCSI response check succeed.
2019-09-26 16:28:22 [6] Httpd: DNS 172.30.139.16 resolve succeed for dns.msftncsi.com
2019-09-26 16:28:22 [6] Httpd: DNS 172.30.139.16 resolve succeed for www.msftncsi.com
2019-09-26 16:28:22 [6] Httpd: NCSI response check succeed.
2019-09-26 16:28:31 [6] Httpd: DNS 172.30.139.16 resolve succeed for dns.msftncsi.com
2019-09-26 16:28:31 [6] Httpd: DNS 172.30.139.16 resolve succeed for www.msftncsi.com
2019-09-26 16:28:31 [6] Httpd: NCSI response check succeed.
 

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