Fail to connect to TP-link cloud - RE505x
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Hello all,
I tried to connect several times to TP-link cloud my newly bought range extender RE505x but I failed every time. I got the the message: Requested time out.
Please give me an idea what could be wrong!
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Hello everyone,
Please confirm your RE505X / RE605X firmware is the latest, if not, try to update the firmware manually to the latest first, then check again if it can connect to the cloud.
You can download the latest firmware for the RE505X from the below link:
https://www.tp-link.com/support/download/re505x/#Firmware
The latest firmware for RE605X from the below link:
https://www.tp-link.com/support/download/re605x/v1/#Firmware
If the issue persist, can you please confirm if this RE is connected to an Onemesh router? What is the model number & firmware of your router?
What if you disconnect the RE505X from the Onemesh network, and only leave it connected as a normal extender, will it be able to connect to the cloud server then link to the account?
Thank you very much!
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Good day,
Thank you very much for your time and patience.
Sorry for the delay.
For your case, may I get the following details:
Did you try to bind the cloud via Tether APP or via web interface?
Can I have a picture of the error message ‘Requested time out’?
If you try to log into the following website with your cloud ID, would you get any error message: https://www.tplinkcloud.com/?
Thank you very much and waiting for your reply.
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Hello,
I tried all the options, I mean via Tether APP and via web interface from the LAN.
When I try to log into https://www.tplinkcloud.com/ the repeater it shows me after few seconds that the site is not available.
The repeater works behind an AX10 router that successfully connects to the cloud...
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Hello!
Sorry for the delay.
Did you still have the same issue?
If yes, we would be happy to forward your case to senior engineers?
Last time, I did not get any reply from Csabi74 so there are no more details to move forward.
Thank you very much!
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i still have the same issue.
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Thank you for your kind reply.
We have already forward your case to our senior engineers.
And please kindly wait for their reply via email.
Thank you very much!
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@Solla-topee
the tp cloud in re505x works now only when I put network settings obtain an ip auto. when i put use the following ip address its not working.
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