Fail to connect to TP-link cloud - RE505x

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Fail to connect to TP-link cloud - RE505x
Fail to connect to TP-link cloud - RE505x
2020-07-11 16:09:32 - last edited 2021-06-08 01:52:36
Model: RE505X
Hardware Version: V1
Firmware Version:

Hello all,

I tried to connect several times to TP-link cloud my newly bought range extender RE505x but I failed every time. I got the the message: Requested time out.

Please give me an idea what could be wrong!

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1 Accepted Solution
Re:Fail to connect to TP-link cloud - RE505x-Solution
2021-06-02 08:51:13 - last edited 2021-06-08 01:41:09

@sim_uy 

 

Hello everyone, 

 

Please confirm your RE505X / RE605X firmware is the latest, if not, try to update the firmware manually to the latest first, then check again if it can connect to the cloud. 

 

You can download the latest firmware for the RE505X from the below link: 

https://www.tp-link.com/support/download/re505x/#Firmware

 

The latest firmware for RE605X from the below link:

https://www.tp-link.com/support/download/re605x/v1/#Firmware

 

Then refer to the guide below to update it:

 

If the issue persist, can you please confirm if this RE is connected to an Onemesh router? What is the model number & firmware of your router?

What if you disconnect the RE505X from the Onemesh network, and only leave it connected as a normal extender, will it be able to connect to the cloud server then link to the account?

 

Thank you very much!

 
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Re:Fail to connect to TP-link cloud - RE505x
2020-08-12 05:51:09

@Csabi74 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

For your case, may I get the following details:

Did you try to bind the cloud via Tether APP or via web interface?

Can I have a picture of the error message ‘Requested time out’?

If you try to log into the following website with your cloud ID, would you get any error message: https://www.tplinkcloud.com/?

Thank you very much and waiting for your reply.

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Re:Fail to connect to TP-link cloud - RE505x
2020-08-12 06:04:44

@Solla-topee 

Hello,

I tried all the options, I mean via Tether APP and via web interface from the LAN.

When I try to log into https://www.tplinkcloud.com/ the repeater it shows me after few seconds that the site is not available.

The repeater works behind an AX10 router that successfully connects to the cloud...

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Re:Fail to connect to TP-link cloud - RE505x
2020-08-13 06:25:26
Good day, Thank you for your kind reply. We will contact you via email soon for further analysis, please keep an eye on your email box. Thank you very much~
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Re:Fail to connect to TP-link cloud - RE505x
2020-09-06 09:53:15
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Re:Fail to connect to TP-link cloud - RE505x
2020-09-06 09:55:00
You have a solution to a problem?
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Re:Fail to connect to TP-link cloud - RE505x
2020-09-11 09:03:18 - last edited 2021-06-08 01:26:10

@gorisrael 

Hello!

Sorry for the delay.

Did you still have the same issue?

If yes, we would be happy to forward your case to senior engineers?

Last time, I did not get any reply from Csabi74 so there are no more details to move forward.

Thank you very much!

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Re:Fail to connect to TP-link cloud - RE505x
2020-09-11 11:15:18 - last edited 2020-09-11 11:15:46

i still have the same issue.

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Re:Fail to connect to TP-link cloud - RE505x
2020-09-14 06:21:58

@gorisrael 

Thank you for your kind reply.

We have already forward your case to our senior engineers.

And please kindly wait for their reply via email.

Thank you very much!

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Re:Fail to connect to TP-link cloud - RE505x
2020-09-15 08:22:31 - last edited 2020-09-15 08:23:12

@Solla-topee 

the tp cloud in re505x works now only when I put network settings obtain an ip auto. when i put use the following ip address its not working.

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Re:Fail to connect to TP-link cloud - RE505x
2021-01-10 11:22:56

@Solla-topee 

 

I still have the same problem as well using archer c9 v3 eu

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