Fail to connect to TP-link cloud - RE505x

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Fail to connect to TP-link cloud - RE505x

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
26 Reply
Re:Fail to connect to TP-link cloud - RE505x
2021-04-19 12:18:55 - last edited 2021-04-19 12:26:27

@Solla-topee 

Thank you for your support.

So far I have only received an email with Forum ID 261318, although this was initiated by Kevin_Z.

 

And one more thing, which I recently reported in the AX11000 beta firmware thread:

The first time I tried to connect an RE505X to OneMesh, I got an automatic notification in the router's OneMesh tab that there was a device ready to connect. On each successive attempt, however, I get this message, even though the RE505X is factory reset and ready to connect:

 

As a matter of fact, I'm carrying out another test as I write. The RE505X has been switched on for some 10 minutes now, but it still does not show up in the router's OneMesh tab as ready to connect (as it did the first time).

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#24
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Re:Fail to connect to TP-link cloud - RE505x
2021-04-20 01:52:29 - last edited 2021-04-20 01:52:53

@Maciej Hello, 

 

Thank you for your update,,our senior will follow up your case on the email with Forum ID 261318; I added a note on that email according to your description in this thread.

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#25
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Re:Fail to connect to TP-link cloud - RE505x
2021-04-22 21:06:11

@Solla-topee 

 

@Maciej

 

So I have the same setup as @Maciej and have the same issue whilst testing the beta AX11000 onemesh firmware.

 

The Extenders appear to be connected in the AX11000 GUI but there is no internet connection between the AX11000 and the RE505X unless either unit it rebooted.

 

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#26
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Re:Fail to connect to TP-link cloud - RE505x
2021-04-23 04:33:31

@Scott79 

Hi,

I can confirm your issue, however I think I have somehow got around it, at least partially. Here's how.

Previously, I was binding the IPs of both RE505Xs, as otherwise they would disappear (go off-line) and therefore become inaccessible. A few days ago, I reinstalled the AX11000 beta firmware from scratch, again (I think this may be important) and reconnected the RE505Xs but kept them on default settings (i.e. without any IP binding). I then rebooted the router, rebooted the RE505Xs, and was surprised to find that the RE505Xs stopped disappearing. As a matter of fact, they have not disappeared to date.

A part of the problem that remains, however, is that Tether has gone nuts. Namely, irrespective of whether my smartphone is connected to the AX11000 or to one of the RE505Xs, any attempt at connecting to the RE505Xs is met with a "cannot connect, try again later" message, while the AX11000 does not report all connected clients and does not allow me to change their icons. This appears to be a software issue, though, as I can connect to the RE505Xs through their web GUIs just fine.

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#27
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Re:Fail to connect to TP-link cloud - RE505x
2021-05-30 01:37:03

Dear Sir/Madam

I have always failed connecting to cloud. It's show Request time out (With range extender Re505X)

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#28
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Re:Fail to connect to TP-link cloud - RE505x-Solution
2021-06-02 08:51:13 - last edited 2022-07-13 03:19:00

Hello everyone, 

Thank you for your feedback and patience while our engineer investigate and provide a fix. This has been fixed in the new firmware released in 2021 for model RE605X V1 and RE505X V1. 

 

Model: RE605X V1 RE505X V1 

Description : when set up range extender cloud function, there is a chance that  TP-Link ID configuration page errors out ' request timed out' message

Fix/ Solution: Fixed on  RE605X_V1_210507 released in June 2021 and later firmware.

Fixed on RE505X_V1_210511RE505X_V1_210511 released in May 2021 and later firmware. 

Please confirm your RE505X / RE605X firmware is the latest, if not, try to update the firmware manually to the latest first, then check again if it can connect to the cloud. 

 

As this an old topic and  issue has been solved in newer firmware, this thread will be temporarily closed.  

For additional feedback, please  start a New Thread for your range extender, also  view Range extender Official & Hightlighted Threads and see if it helps with your case,

 

 

 

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[Configuration Guide]  TP-Link Range Extender Setup (Range Extender Mode)

[Troubleshooting] Has connected to TP-Link extender but no internet, what can I do?

[Troubleshooting]   What should I do if Internet speed becomes slow via Range Extender?

[Troubleshooting]   Unable to Connect to WiFi Extender or Saying Incorrect Password

 
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#29
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