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Archer VR2800 failed to connect to Plus Net after firmware upgrade

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Archer VR2800 failed to connect to Plus Net after firmware upgrade

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Archer VR2800 failed to connect to Plus Net after firmware upgrade
Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-13 14:50:56 - last edited 2021-04-12 00:58:56
Model: Archer VR2800  
Hardware Version: V1
Firmware Version: ArcherVR2800(EU)_V1_200710

I bought this modem router last week. I was able to connect to my ISP (Plus Net in UK) on ADSL2. I then upgraded to the latest firmware (ArcherVR2800(EU)_V1_200710) after which I was unable to connect. After downgrading to the original firmware I was able to connect again.

 

I am connecting using interface pppoa_0_38_0_d.

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#1
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1 Accepted Solution
Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade-Solution
2021-03-12 06:33:09 - last edited 2021-04-12 00:58:56

@sjpt4x 

Update;

The latest official firmware for Archer VR2800 and Archer VR900 V3 has already fixed the issue with UK-Plusnet and please do remember to update to the latest firmware:

ArcherVR2800(EU)_V1_201103

https://static.tp-link.com/2020/202012/20201223/Archer_VR2800(EU)V1_201103.zip

ArcherVR900(EU)_V3_210322

https://static.tp-link.com/2021/202103/20210325/Archer_VR900(EU)V3_210322.zip 

 

Thank you very much.

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#29
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-14 09:14:42 - last edited 2020-08-20 08:34:47

@Libarch 

Good Day,

Thank you very much for your patience.

We might need your help to check the following information:

  1. After the firmware update, please reset the modem and set it up again;
  2. If possible, during the setup, please choose Plusnet_MER_PPPoA from the ISP profile list;

If still no internet, please help us get the following information:

  1. A picture of the status page on the modem;
  3. The system log when there is no internet after set up on the new firmware;

Thank you~

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-14 13:25:13

I have the same issue with a VR900 that I've had for a couple of years. Tried a firmware upgrade from Archer VR900(EU)_V3_170303 to ArcherVR900(EU)_V3_200708 to resolve a couple of issues and then it will not connect to Plusnet. I've tried a factory reset etc on the new firmware but cannot get it to connect so I had to downgrade to an older version again.

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#3
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-19 19:20:40

@Sunshine, thanks for offer to look at this, but the reason I bought this router was because I'm upgrading to VDSL2, which has now been implemented so I can't check the original connection. In the next day or two I may try the firmware upgrade again to see if there are also problems with VDSL.

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#4
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-19 19:28:03

@Sunshine also see this post. Looks like the last-but-one firmware is OK, it's the most recent one that causes the problem

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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-30 06:53:43

@Libarch 

Thank you very much for your updateheart!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-09-18 20:16:00

I can confirm the same problem connecting to plus.net.

 

Firmware version "Archer VR2800(EU)_V1_170809" works.

 

But version "ArcherVR2800(EU)_V1_200710" does not work.  It negotiates a VDSL2 link, but the PPP session always fails to login.

I manually configure exactly the same VDSL and PPP settings with both firmware versions.

 

 

I also believe the latest firmware for model VR600-v2 (ArcherVR600(EU)_V2_200701) is broken with the same problem.

 

 

Thanks,
Chris.

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#7
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-09-21 12:54:46

Same problem but with Zen ISP. I never tried downgrading as the time was getting on but it's nice to know I can as it's an expensive doorstop otherwise. I ended up using an older modem/router I have until they sort this out ( I HOPE ).

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#8
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-09-30 14:43:05
Same problem. Downgraded to previous firmware - all fine again. The latest firmware says 'Beta' once uploaded to the VR2800. Avoid it.
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#9
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-10-17 20:23:21

Add me to the list of people unable to connect to PlusNet after upgrading the firmware of my Archer VR2800 to ArcherVR2800(EU)_V1_200710. Downgrading to the previous version of the firmware resolved the connection issue.

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#10
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-10-18 17:28:39

@Vardo 

 I queried the problem over 3-4 weeks and still nothing from TP-link, They have forgotten the VR2800 etc for the newer AX range. I shall think about which manufacturer gives true support for my next modem and does not submit a beta firmware to the public.

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