Archer VR2800 failed to connect to Plus Net after firmware upgrade

Archer VR2800 failed to connect to Plus Net after firmware upgrade
Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-13 14:50:56 - last edited 2020-08-14 02:34:09
Hardware Version: V1
Firmware Version: ArcherVR2800(EU)_V1_200710

I bought this modem router last week. I was able to connect to my ISP (Plus Net in UK) on ADSL2. I then upgraded to the latest firmware (ArcherVR2800(EU)_V1_200710) after which I was unable to connect. After downgrading to the original firmware I was able to connect again.

 

I am connecting using interface pppoa_0_38_0_d.

0
0
#1
Options
7 Replies
Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-14 09:14:42 - last edited 2020-08-20 08:34:47

@Libarch 

Good Day,

Thank you very much for your patience.

We might need your help to check the following information:

  1. After the firmware update, please reset the modem and set it up again;
  2. If possible, during the setup, please choose Plusnet_MER_PPPoA from the ISP profile list;

If still no internet, please help us get the following information:

  1. A picture of the status page on the modem;
  2. The system log when there is no internet after set up on the new firmware;

Thank you~

0
0
#2
Options
Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-14 13:25:13

I have the same issue with a VR900 that I've had for a couple of years. Tried a firmware upgrade from Archer VR900(EU)_V3_170303 to ArcherVR900(EU)_V3_200708 to resolve a couple of issues and then it will not connect to Plusnet. I've tried a factory reset etc on the new firmware but cannot get it to connect so I had to downgrade to an older version again.

0
0
#3
Options
Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-19 19:20:40

@Sunshine, thanks for offer to look at this, but the reason I bought this router was because I'm upgrading to VDSL2, which has now been implemented so I can't check the original connection. In the next day or two I may try the firmware upgrade again to see if there are also problems with VDSL.

0
0
#4
Options
Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-19 19:28:03

@Sunshine also see this post. Looks like the last-but-one firmware is OK, it's the most recent one that causes the problem

3
3
#5
Options
Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
3 weeks ago

@Libarch 

Thank you very much for your updateheart!

0
0
#6
Options
Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
Friday

I can confirm the same problem connecting to plus.net.

 

Firmware version "Archer VR2800(EU)_V1_170809" works.

 

But version "ArcherVR2800(EU)_V1_200710" does not work.  It negotiates a VDSL2 link, but the PPP session always fails to login.

I manually configure exactly the same VDSL and PPP settings with both firmware versions.

 

 

I also believe the latest firmware for model VR600-v2 (ArcherVR600(EU)_V2_200701) is broken with the same problem.

 

 

Thanks,
Chris.

0
0
#7
Options
Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
20 hours ago

Same problem but with Zen ISP. I never tried downgrading as the time was getting on but it's nice to know I can as it's an expensive doorstop otherwise. I ended up using an older modem/router I have until they sort this out ( I HOPE ).

0
0
#8
Options