Archer VR2800 failed to connect to Plus Net after firmware upgrade

Archer VR2800 failed to connect to Plus Net after firmware upgrade
Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-13 14:50:56 - last edited 2021-04-12 00:58:56
Hardware Version: V1
Firmware Version: ArcherVR2800(EU)_V1_200710

I bought this modem router last week. I was able to connect to my ISP (Plus Net in UK) on ADSL2. I then upgraded to the latest firmware (ArcherVR2800(EU)_V1_200710) after which I was unable to connect. After downgrading to the original firmware I was able to connect again.

 

I am connecting using interface pppoa_0_38_0_d.

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1 Accepted Solution
Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade-Solution
2021-03-12 06:33:09 - last edited 2021-04-12 00:58:56

@sjpt4x 

Update;

The latest official firmware for Archer VR2800 and Archer VR900 V3 has already fixed the issue with UK-Plusnet and please do remember to update to the latest firmware:

ArcherVR2800(EU)_V1_201103

https://static.tp-link.com/2020/202012/20201223/Archer_VR2800(EU)V1_201103.zip

ArcherVR900(EU)_V3_210322

https://static.tp-link.com/2021/202103/20210325/Archer_VR900(EU)V3_210322.zip 

 

Thank you very much.

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#29
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-14 09:14:42 - last edited 2020-08-20 08:34:47

@Libarch 

Good Day,

Thank you very much for your patience.

We might need your help to check the following information:

  1. After the firmware update, please reset the modem and set it up again;
  2. If possible, during the setup, please choose Plusnet_MER_PPPoA from the ISP profile list;

If still no internet, please help us get the following information:

  1. A picture of the status page on the modem;
  2. The system log when there is no internet after set up on the new firmware;

Thank you~

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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-14 13:25:13

I have the same issue with a VR900 that I've had for a couple of years. Tried a firmware upgrade from Archer VR900(EU)_V3_170303 to ArcherVR900(EU)_V3_200708 to resolve a couple of issues and then it will not connect to Plusnet. I've tried a factory reset etc on the new firmware but cannot get it to connect so I had to downgrade to an older version again.

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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-19 19:20:40

@Sunshine, thanks for offer to look at this, but the reason I bought this router was because I'm upgrading to VDSL2, which has now been implemented so I can't check the original connection. In the next day or two I may try the firmware upgrade again to see if there are also problems with VDSL.

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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-19 19:28:03

@Sunshine also see this post. Looks like the last-but-one firmware is OK, it's the most recent one that causes the problem

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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-08-30 06:53:43

@Libarch 

Thank you very much for your updateheart!

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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-09-18 20:16:00

I can confirm the same problem connecting to plus.net.

 

Firmware version "Archer VR2800(EU)_V1_170809" works.

 

But version "ArcherVR2800(EU)_V1_200710" does not work.  It negotiates a VDSL2 link, but the PPP session always fails to login.

I manually configure exactly the same VDSL and PPP settings with both firmware versions.

 

 

I also believe the latest firmware for model VR600-v2 (ArcherVR600(EU)_V2_200701) is broken with the same problem.

 

 

Thanks,
Chris.

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#7
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-09-21 12:54:46

Same problem but with Zen ISP. I never tried downgrading as the time was getting on but it's nice to know I can as it's an expensive doorstop otherwise. I ended up using an older modem/router I have until they sort this out ( I HOPE ).

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#8
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-09-30 14:43:05
Same problem. Downgraded to previous firmware - all fine again. The latest firmware says 'Beta' once uploaded to the VR2800. Avoid it.
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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-10-17 20:23:21

Add me to the list of people unable to connect to PlusNet after upgrading the firmware of my Archer VR2800 to ArcherVR2800(EU)_V1_200710. Downgrading to the previous version of the firmware resolved the connection issue.

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Re:Archer VR2800 failed to connect to Plus Net after firmware upgrade
2020-10-18 17:28:39

@Vardo 

 I queried the problem over 3-4 weeks and still nothing from TP-link, They have forgotten the VR2800 etc for the newer AX range. I shall think about which manufacturer gives true support for my next modem and does not submit a beta firmware to the public.

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