AX 50 Recurrent WAN / internet disconnection

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AX 50 Recurrent WAN / internet disconnection

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AX 50 Recurrent WAN / internet disconnection
AX 50 Recurrent WAN / internet disconnection
2020-09-22 04:32:21 - last edited 2020-11-23 03:11:54
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.9 Build 20200708 rel.55037(5553)

Hello, everyone!

For the past 3 days, I have been experiencing recurrent (every few hours) disconnection of the WAN of the router with the LED indicator for WAN turning orange, despite the functional internet connection on computers directly connected to the ISP modem-router. I have not needed to reboot the modem, just the router, to restore the connection. However, I have tried rebooting both the router and modem as well but it hasn't helped.

 

The router was purchased just last August, and had been working well before, This issue was first encountered after I enabled the reboot schedule last Saturday (Sept 19), which I set to 4AM on Sunday. I've already disabled this feature, but the issue persists.

 

I have already updated the firmware since the issue started, and have tried the community recommendation to clone the MAC address of this computer that I had connected directly to the modem-router, but neither have helped.

 

Each time this happens, system log of the router says 3 things, all "Type: Led Controller" and "Level: Info":
1 - [1413] Start to run LAN_ON
2 - [1413] Start to run WAN0_OFF
3 - {1413} Start to run WAN1_ON

 

I'm attaching a screenshot here for reference. Please note that the system time was not updated until the last reboot.

Hoping to hear your suggestions. Thank you!

 

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#1
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1 Accepted Solution
Re:AX 50 Recurrent WAN / internet disconnection-Solution
2020-11-22 08:53:04 - last edited 2020-11-23 03:11:54

@Kevin_Z 

 

Thank you for the support from TP-Link engineers (you, Sarah, and Ives)!

Changing the DNS settings to use Google's DNS seem to have done the trick. Since I implemented the change last month, I've had no issues.

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

 

Keep up the good work!

Recommended Solution
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#5
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8 Reply
Re:AX 50 Recurrent WAN / internet disconnection
2020-09-23 06:38:20
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#2
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Re:AX 50 Recurrent WAN / internet disconnection
2020-09-23 22:45:48

@mac13 

Hello! Thanks for the screenshot! Unfortunately, I don't know how to interpret it. The only difference I see is that when I lose the connection, the "WAN0" is "OFF" while the "WAN1" is "ON". This is the reverse what is shown on the screenshot you sent.

 

Also, I've tried the recommendation to switch the negotiation speed from auto to manual select (1000 mbps full duplex), but it hasn't helped either. I've lost the connection at least an additional 5 times since I first posted.

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#3
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Re:AX 50 Recurrent WAN / internet disconnection
2020-09-25 02:00:46

@vulcan83 

 

Hello, thanks for all the detailed info you've provided.

 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

 

Good days~

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:AX 50 Recurrent WAN / internet disconnection-Solution
2020-11-22 08:53:04 - last edited 2020-11-23 03:11:54

@Kevin_Z 

 

Thank you for the support from TP-Link engineers (you, Sarah, and Ives)!

Changing the DNS settings to use Google's DNS seem to have done the trick. Since I implemented the change last month, I've had no issues.

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

 

Keep up the good work!

Recommended Solution
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#5
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Re:AX 50 Recurrent WAN / internet disconnection
2020-11-23 03:11:06

@vulcan83 

 

Hi, you are most welcome, it's glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day~

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:AX 50 Recurrent WAN / internet disconnection
2022-02-02 20:09:24
Hi Kevin, I´m having the same issue, i tried with versions 1.0.9 Build 20200708 rel.55037(5553) and 1.0.11 Build 20210730 rel.54485, the issue continues, change dns to opendns and google in several ways, mixed, only opendns and only google but the problem is stille there. I tried using only the router provided by my ISP and issue didn´t appear, the issue is in the Archer X50. Can you help me?
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#7
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Re:AX 50 Recurrent WAN / internet disconnection
2022-02-09 22:19:48

@crst14n 

I have the same problem!

It's frustating... I already tried all options seen in this forum... Hopefully someone can find a way to solve this problem!

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#8
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Re:AX 50 Recurrent WAN / internet disconnection
2022-02-10 07:40:01

 

GAlmeida wrote

@crst14n 

I have the same problem!

It's frustating... I already tried all options seen in this forum... Hopefully someone can find a way to solve this problem!

 

Hello @GAlmeida,

 

As replied to crst14n, if you have already gone through all the troubleshooting suggestions we provided in this thread, I would suggest reaching out to the local tech support team to check if they have further suggestions or help with a replacement, below is the contact info:

https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#9
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Helpful: 1

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Replies: 8

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