AX 50 Recurrent WAN / internet disconnection

AX 50 Recurrent WAN / internet disconnection
AX 50 Recurrent WAN / internet disconnection
2020-09-22 04:32:21 - last edited 2020-11-23 03:11:54
Hardware Version: V1
Firmware Version: 1.0.9 Build 20200708 rel.55037(5553)

Hello, everyone!

For the past 3 days, I have been experiencing recurrent (every few hours) disconnection of the WAN of the router with the LED indicator for WAN turning orange, despite the functional internet connection on computers directly connected to the ISP modem-router. I have not needed to reboot the modem, just the router, to restore the connection. However, I have tried rebooting both the router and modem as well but it hasn't helped.

 

The router was purchased just last August, and had been working well before, This issue was first encountered after I enabled the reboot schedule last Saturday (Sept 19), which I set to 4AM on Sunday. I've already disabled this feature, but the issue persists.

 

I have already updated the firmware since the issue started, and have tried the community recommendation to clone the MAC address of this computer that I had connected directly to the modem-router, but neither have helped.

 

Each time this happens, system log of the router says 3 things, all "Type: Led Controller" and "Level: Info":
1 - [1413] Start to run LAN_ON
2 - [1413] Start to run WAN0_OFF
3 - {1413} Start to run WAN1_ON

 

I'm attaching a screenshot here for reference. Please note that the system time was not updated until the last reboot.

Hoping to hear your suggestions. Thank you!

 

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#1
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1 Accepted Solution
Re:AX 50 Recurrent WAN / internet disconnection-Solution
2020-11-22 08:53:04 - last edited 2020-11-23 03:11:54

@Kevin_Z 

 

Thank you for the support from TP-Link engineers (you, Sarah, and Ives)!

Changing the DNS settings to use Google's DNS seem to have done the trick. Since I implemented the change last month, I've had no issues.

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

 

Keep up the good work!

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#5
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5 Replies
Re:AX 50 Recurrent WAN / internet disconnection
2020-09-23 06:38:20
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#2
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Re:AX 50 Recurrent WAN / internet disconnection
2020-09-23 22:45:48

@mac13 

Hello! Thanks for the screenshot! Unfortunately, I don't know how to interpret it. The only difference I see is that when I lose the connection, the "WAN0" is "OFF" while the "WAN1" is "ON". This is the reverse what is shown on the screenshot you sent.

 

Also, I've tried the recommendation to switch the negotiation speed from auto to manual select (1000 mbps full duplex), but it hasn't helped either. I've lost the connection at least an additional 5 times since I first posted.

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Re:AX 50 Recurrent WAN / internet disconnection
2020-09-25 02:00:46

@vulcan83 

 

Hello, thanks for all the detailed info you've provided.

 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

 

Good days~

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Re:AX 50 Recurrent WAN / internet disconnection-Solution
2020-11-22 08:53:04 - last edited 2020-11-23 03:11:54

@Kevin_Z 

 

Thank you for the support from TP-Link engineers (you, Sarah, and Ives)!

Changing the DNS settings to use Google's DNS seem to have done the trick. Since I implemented the change last month, I've had no issues.

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

 

Keep up the good work!

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#5
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Re:AX 50 Recurrent WAN / internet disconnection
2020-11-23 03:11:06

@vulcan83 

 

Hi, you are most welcome, it's glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day~

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