Archer VR400 DSL Errors (pkts)

Archer VR400 DSL Errors (pkts)
Archer VR400 DSL Errors (pkts)
2020-12-19 09:06:08 - last edited 2022-02-25 00:55:11
Hardware Version: V3
Firmware Version: 1.3.0 0.9.1 v00a1.0 Build 201109 Rel.54507n

Hi, I'm new here.

 

I've noticed my Archer VR400 AC1200 is generating DSL errors on both up and downstream. 

This is my 2nd VR400 and both devices have been seeing these errors.

Firmware is the latest available and the errors have been seen since I unboxed the devices. 

I've had an engineer out who fitted a new filtered master socket which the router is connected to direct without any extensions. While running full end to end tests he saw errors with the VR400, but when I changed back to my older W9970 V3 tp link router everything was fine. That's the reason I got another new VR400 

 

I'm confused if these errors are expected since they were not showing on old router? They are showing on 2 new VR400's, but I know my line is fine and passed testing on older router. 

 

Could a setting be invalid on the router causing the errors?

 

Thanks

Craig

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Screenshot_20201219-085027.jpgDownload
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Re:Archer VR400 DSL Errors (pkts)-Solution
2022-02-25 00:55:06 - last edited 2022-02-25 00:55:11

  @Craig75 

Hi, for the downstream Errors spike issues, please refer to this link to get further assistance.

[Solution]Downstream Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically

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Re:Archer VR400 DSL Errors (pkts)
2020-12-23 11:23:58

@Craig75 

 

This may need to be verified with the R&D, while if you actually don't encounter any issue with the modem usage, you may ignore it.

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Re:Archer VR400 DSL Errors (pkts)
2020-12-23 11:54:14

@Kevin_Z 

Thanks Kevin. Everything else is working ok. I was just worried there were still some faults somewhere. No-one likes to see errors on a new device 😂

I have attached anothe screen shot showing increased errors. 

Thanks

Craig

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Screenshot_20201223-115010.jpgDownload
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Re:Archer VR400 DSL Errors (pkts)
2020-12-23 12:03:58

@Craig75 

 

Hi, understand that now. We have reported this concern to the support engineers, they will likely reach out to you via email to analyze it.

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Re:Archer VR400 DSL Errors (pkts)-Solution
2022-02-25 00:55:06 - last edited 2022-02-25 00:55:11

  @Craig75 

Hi, for the downstream Errors spike issues, please refer to this link to get further assistance.

[Solution]Downstream Errors (pkts) increases after ~ 12 hours of usage. Download bitrate drops down dramatically

Recommended Solution
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#5
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