Some customers may encounter an issue when setting up the VoIP service on the TP-Link VoIP modem routers. Refer to this article to troubleshoot first on your own before reaching out to a tech support representative.

 

Step 1

Ensure the internet is working properly on the TP-Link VoIP modem router. Otherwise, you won’t get the VoIP service on.

 

Step 2

If you have no idea how to set up the VoIP on the TP-Link device, check this guide:

How to setup my VoIP function on VoIP Modem Router?

Note: There will be a checkmark like below on your TP-Link modem status page if the VoIP service is ready, while it will gray out if it fails. It is suggested to enter the phone number/password manually but not copy/paste, pay attention to any space and confirm with the VoIP provider that if you need to remove or keep the area code number.

If you, unfortunately, failed to set up the VoIP on the TP-Link device, review and verify the basic parameters with your VoIP provider, just in case there is something wrong.

 

Case Sharing from Australian Users

Here comes some cases from some Australian customers who set up their VoIP services successfully on the TP-Link device, we will show you how they make it work, review yours if you are from one of these ISPs.

 

Case 1 VoIP service from DoDo

Note:

1. Contact DoDo first, ensure they allow setting up the VoIP service on a third-party modem router.

2. Select Other as the Telephony Provider on the VoIP configuration.

3. Click on the Advanced tab, and review the SIP Proxy and outbound server settings.

4. After saving the settings, wait for 2-3 minutes, then tap the Modify button to save the settings again. You may try multiple times to save the settings if it still fails.

 

Case 2 VoIP service from Engin

Note:

1. Customers will need to activate their VoIP registration from Engin's website first: https://my.engin.com.au/.

2. Select Other as the Telephony Provider on the VoIP configuration.

3. Click on the Advanced tab, and review the SIP Proxy and outbound server settings.

 

Case 3 VoIP service from iiNet

Note:

1. Select Other or iiNet as the Telephony Provider on the VoIP configuration.

2. Click on the Advanced tab, and review the SIP Proxy and outbound server settings.

 

Case 4 VoIP service from Mate Communicate

Note: Select Other as the Telephony Provider on the VoIP configuration.

 

Case 5 VoIP service from TPG

Note:

1. TPG VoIP may not support third-party devices as per their statement on the community, while you are not the case if you got the TP-Link modem from TPG directly:

https://community.tpg.com.au/t5/Home-Phone-Voice/Setting-up-Tp-Link-Archer-VR600v-modem-for-TPG-voip-telephone/td-p/30493

2. Select Other as the Telephony Provider on the VoIP configuration.

 

Case 5 VoIP service from Westnet

Note: You may need to change the "act" in the Registrar Address/SIP Proxy to the corresponding state, like sip.wa.westnet.com.au.

 

Case 6 VoIP service from Spintel

Note: Customers can set up the VoIP service as per the guide from Spintel official website:

https://articles.spintel.net.au/en/articles/4129188-settings 

 

We encourage users from other regions/countries to share their VoIP settings on the TP-Link VoIP modem routers and discuss with others if you are experiencing an issue.

 

Let us know how it will go and should you require further assistance.