MR600 unable to connect to the internet

MR600 unable to connect to the internet
MR600 unable to connect to the internet
2021-03-08 13:16:54
Hardware Version: V1
Firmware Version: 1.1.0 0.9.1 v0001.0 Build 201204 Rel.66940n

My MR600 doesn't work. While it is able to get IP/DNS settings from my ISP (SMART) it is unable to provide data service and always gets disconnected.

Tried out the following:

- Confirmed SIM is working since it works fine with my mobile phone.
- Tried out the different APNs available from the provider (smartlte, smartbro, internet) nothing works.
- Also tried out the 8.8.8.8 / 8.8.4.4 DNS settings in LAN management
- Upgraded using the recommended firmware and the beta firmware

I am unable to download the updated ISP file for SMART (can someone please provide the link ?)

Please see screenshots of errors that i encountered and status of my network.

 

1    2021-03-08 20:26:09    4G    Information    ERROR: Verbose Call end reason = 2001, type = 3.
2    2021-03-08 20:26:09    4G    Information    ERROR: Call end reason = 3.
3    2021-03-08 20:26:09    4G    Information    ERROR: 0x0000000E QMI_ERR_CALL_FAILED
4    2021-03-08 20:26:09    4G    Information    ERROR: Bind mux port session 0 failed (0).
5    2021-03-08 20:26:01    4G    Information    USER: Not registered, searching!
6    2021-03-08 20:26:01    4G    Information    USER: The service status is limited.
7    2021-03-08 20:25:57    4G    Information    USER: Now registrat on network 515 3, long_eons SMART short_eons SMART.
8    2021-03-08 20:25:55    4G    Information    USER: Now registrat on network 515 3, long_eons SMART short_eons SMART.

 

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Re:MR600 unable to connect to the internet
2021-03-09 08:57:32

@EetKoth 

Hi, Thanks for your detailed information and I would like to forward your case to the senior engineers for further assistance.

May I know how long have you had the modem and when did this issue start?

Did you reset or reboot the modem before? and would that help or not?

Thank you very much.

 

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