[Archer VR1210V] Please configure your DNS manually

[Archer VR1210V] Please configure your DNS manually
[Archer VR1210V] Please configure your DNS manually
2021-05-26 14:13:20
Hardware Version: V1
Firmware Version: 2.0.0 0.9 v6041.0 Build 201218 Rel.1689n

Hi, I'm yet another victim of the infamous "Please configure your DNS manually" problem, I've already tried a lot of the suggested steps, changing bitswap, setting manually DNS and contacting my ISP for any issues, they say eveything works fine on their side.

I've also replaced my modem/router with a new one from the store where I've bought it, and there's still the issue, and using a Technicolor modem borrowed from a friend there's no issue at all.

I've also contacted via email tplink support for my country. Twice. With no response in a month.

Hardware: Archer VR1210v v1 00000001

Firmware: 2.0.0 0.9 v6041.0 Build 201218 Rel.1689n (latest)

 

1) LEDs are like this

 

2) Network Page

 

3) I'm able to restore connection only rebooting or disconnecting and reconnecting from Advanced->Network->DSL Internet

 

4) Advanced Status

 

5) My ISP it's Windtre (Italy), FTTC 200 Mb/s Download 20 Mb/s Upload

 

I've also installed a local Recursive DNS server, when I've the "Please configure your DNS manually" I can still use internet without issue via the cached DNS entries, but for everything requiring a new DNS query it's a no go

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Re:[Archer VR1210V] Please configure your DNS manually
2021-06-24 12:24:56

@eathtespagheti  Good day, 

 

Thank you for your detailed feedback.From the problem description you provided, this requires some further troubleshooting.

As Archer VR1201v is a customized model sold in certain areas or supplied by particular ISPs, you will need to get some further help from ISP or local tech support. 

 

  • If you purchased this modem from ISP, it is recommended to contact ISP side and report the case details, so they could help check it further. 
  • If you purchased this modem from local retailers (not ISP side), please contact our local support directly via email or hotline. 

https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

 

Sorry to hear that you failed to reach the email service, you could try local hotline support and see if they could help. 

Your understanding is much appreciated. 

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