Solution Cannot read SMS messages on TP-Link 4G Routers
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Solution Cannot read SMS messages on TP-Link 4G Routers
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
This Article Applies to:
LTE Gateway and 3G/4G Routers
Issue Description/Phenomenon:
Some customers may report that they can see the received SMS message numbers on the LTE router web interface Basic > Network Map page as well as on the Advanced > SMS > Inbox page, however, they cannot read them. See the screenshot attached below.
Note: Sending SMS messages from the router web page does work properly.
if you can neither send nor receive the SMS, please refer to this link
[Solution] Can’t send and receive SMS on TP-Link 4G Routers with Jio SIM card
Available Solution:
If this is what you are experiencing on the 4G LTE router, please install the following beta firmware, then monitor if the issue is gone:
Archer MR400 V4 20210622
M7000 V1 20211230
Archer MR200_V4_20210201(official firmware)
TL-MR6400_V5_201207(official firmware)
Guidance to install this firmware manually:
How to upgrade the firmware of TP-Link Wireless Dual Band 4G LTE Router (new logo)?
If the issue still exists after installing the above beta firmware, please contact the tech support engineers via email (support.forum@tp-link.com), or leave a comment on the topic with the following information:
1. Who is the SIM card carrier?
2. Does the SMS work fine if you insert the SIM card into a phone?
3. Test with another SIM card from another carrier if that is possible to confirm if the issue persists.
4. Attach the router log when emailing the TP-Link support (find and save the log file in Advanced > System Tool > System Log).
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No worries, glad to hear that the new firmware solves the problem, thanks a lot for the update!
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The file https://static.tp-link.com/upload/beta/2022/202209/20220901/Archer_MR600(EU)_V1_220818.zip does fix the SMS inbox display problem
The fix is not available as an official release from TP-LINK website https://www.tp-link.com/uk/support/download/archer-mr600/v1/#Firmware
What is the release date for a firmware including the SMS inbox fix ?
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@Sunshine
When will the official firmware containing these fixes release? It's not ok to make your users use a beta firmware for years.
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I am unable to send or recieve sms in tplink archer 400 4g router with JIO simcard.
It is work fine with other simcard.
Please help me as soon as possible
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@Kevin_Z Not getting sms or able to sent. I just wanted to know IS IT POSSIBLE to receive OTP?
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Hi,
For the reported phenomenon, it's recommended to start a new thread here with the following information for further assistance.
1. Your router's model, hardware, and firmware version.
2. The SIM card's provider.
3. Whether you can receive SMS messages or OTP on your phone when the SIM card is inserted into your phone.
Best Regards
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