VPN Client on Wi-Fi Router Is Not Working

VPN Client on Wi-Fi Router Is Not Working

277 Reply
Re:VPN Client on Wi-Fi Router Is Not Working
2025-06-04 07:16:29

  @Kevin_Z I've sent the email with this subject: [AX10 VPN Client Issue] Cloudflare Wireguard VPN config File.

 

Thank you for your support, looking forward for the solution.

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#279
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Re:VPN Client on Wi-Fi Router Is Not Working
2025-06-04 02:22:20

 

S0ulSurf3r wrote

  @Kevin_Z I do have same issue, always connecting. I've also sent OpenVPN config file to the email you have provided in your post.

 

Hello @S0ulSurf3r 

 

If you're the owner of this ticket TKID250600044, then I've replied to you. Please check my response in the email and let me know if it works.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#278
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Re:VPN Client on Wi-Fi Router Is Not Working
2025-06-04 02:05:45

 

emaxim wrote

VPN Client Status Stuck on Connecting Stuck on Connecting

 

Hi @Kevin_Z 

 

I have problem when connecting to Cloudflare Wireguard using VPN Client Feature, the status just keep Connecting.

Here's the details:

 

1. Model number, hardware, and firmware version of your TP-Link Router.
Archer AX10 v3.0
1.0.8 Build 20240910 rel.37547(5553)


2. What kind of VPN server you are connecting to?

Cloudflare Wireguard


3. What kind of VPN type are you choosing on the TP-Link router, OpenVPN, or PPTP VPN?

Wireguard


4. What kind of VPN Client software you were using on the local PC or phone when it was connecting fine? Please test and make sure you can connect to the server with third-party software, such as OpenVPN Connect for OpenVPN and WireGuard App for WireGuard VPN.

Using Wireguard App on my macOS, and it's tested and connecting fine.


5. Which step did you stuck in, any error message or screenshot?

Status stuck on Connecting, screenshot attached.


6. Troubleshooting you've done before, and be sure the .opvn file for OpenVPN or .conf file for WireGuard is included when emailing to support.

Just to ensure the conf file is correct by testing it using Wireguard App.

 

@emaxim Please email the VPN config file to support.forum@tp-link.com, and we will check it further. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#277
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Re:VPN Client on Wi-Fi Router Is Not Working
2025-05-31 16:41:58

  @Kevin_Z I do have same issue, always connecting. I've also sent OpenVPN config file to the email you have provided in your post.

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#276
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Re:VPN Client on Wi-Fi Router Is Not Working
2025-05-30 08:40:15
VPN Client Status Stuck on Connecting Stuck on Connecting

 

Hi @Kevin_Z 

 

I have problem when connecting to Cloudflare Wireguard using VPN Client Feature, the status just keep Connecting.

Here's the details:

 

1. Model number, hardware, and firmware version of your TP-Link Router.
Archer AX10 v3.0
1.0.8 Build 20240910 rel.37547(5553)


2. What kind of VPN server you are connecting to?

Cloudflare Wireguard


3. What kind of VPN type are you choosing on the TP-Link router, OpenVPN, or PPTP VPN?

Wireguard


4. What kind of VPN Client software you were using on the local PC or phone when it was connecting fine? Please test and make sure you can connect to the server with third-party software, such as OpenVPN Connect for OpenVPN and WireGuard App for WireGuard VPN.

Using Wireguard App on my macOS, and it's tested and connecting fine.


5. Which step did you stuck in, any error message or screenshot?

Status stuck on Connecting, screenshot attached.


6. Troubleshooting you've done before, and be sure the .opvn file for OpenVPN or .conf file for WireGuard is included when emailing to support.

Just to ensure the conf file is correct by testing it using Wireguard App.

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#275
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Re:VPN Client on Wi-Fi Router Is Not Working
2025-04-21 07:36:49

@Julien212   @FanisGeo 

 

Thank you for reporting an issue in our community.

 

Could you please email us (support.forum@tp-link.com) the opvn. file for further investigation?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#274
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Re:VPN Client on Wi-Fi Router Is Not Working
2025-04-21 05:06:03

  @Kevin_Z Hi, 
My just recently purchased TP-Link Archer AX73 Ver:2.0 (AX5400 WiFi 6) always stays on "connecting" while attempting to start VPN.

 

My VPN Server is CyberGhost now, but I could change to NordVPN if I should.

 

The ovpn file produced by CyberGhost had some issues which I managed to resolve (mostly following thread advices) and I can use the ovpn file from OpenVPN Connect windows client to properly connect (tested with IP, everything works great).

 

Firmware Version: 1.1.1 Build 20241031 rel.70279(4555)

I use OpenVPN protocol to connect.

 

Till now I have tried everything, including the openssl pkey -in client.key -out newkey.key command, which by the way I dont think it worked as both source (in) and produced (out) key files are identical. Unless I didnt use the toll right, as I had no previous experience on that.

 

Any help would be greatly appreciated.

Thank you.

 

 

 

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#273
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Re:VPN Client on Wi-Fi Router Is Not Working
2025-04-19 17:59:21 - last edited 2025-04-24 10:18:43

Hello

My VPN client stays in Connecting mode.


TP-Link Router Details:

Model: BE9300

Firmware Version: 1.1.2 Build 20250317 rel.18331(4555)

Hardware Version: Archer BE550 v1.0

VPN Connection Details:

Type of VPN Server: Private (Diskstation)

VPN Protocol Configured on the TP-Link Router: OpenVPN

VPN Client Software Used on PC or Phone: OpenVPN Connect

There is no error message displayed, only "Connecting" 

 

We have performed the following tests:

Verified that our .ovpn file works by testing it with the OpenVPN Connect software.

Updated the TP-Link router to the latest firmware version

Edited the .ovpn file to remove unnecessary comments and reduce its size to 4 kB

Modified our VPN server settings to switch the protocol to TCP

 

Can you help ?

 

Regards

***EDIT***

The support told me to removing the allow-compression instruction. Now it is working. Here is my ovpn file : 

 

client
dev tun
proto udp
remote **redacted** 1155
resolv-retry infinite
nobind
persist-key
persist-tun
tls-client

remote-cert-tls server
cipher AES-256-GCM
redirect-gateway def1
auth-user-pass

<ca>
-----BEGIN CERTIFICATE-----
**redacted**
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
**redacted**
-----END CERTIFICATE-----
</ca>

 

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#272
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Re:VPN Client on Wi-Fi Router Is Not Working
2025-04-09 02:49:39

Hi@Douglas_Cruz,

Thank you for your reply. 

I have escalated your case to an engineer, and I will try to consult with the engineer to see if he can prioritize your case.

Many thanks for your kind understanding.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
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#271
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Re:VPN Client on Wi-Fi Router Is Not Working
2025-04-08 13:49:19

Hi  @Joseph-TP 

 

How can I follow up on this case?
Since no one has been able to contact me

 

Best regards,

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#270
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