[Troubleshooting]No internet service on LTE Gateway Router

Re:[Troubleshooting]No internet service on LTE Gateway Router
2021-11-29 01:30:09

@TP-Link Hello,

 

I have the same problem: no internet service with Vodafone SIM. Same SIM in different mobile phones = no problem. Additionally, I used another SIM from another provider (Drillisch) that works also fine in a mobile phone, but identical to Vodafone's SIM in the MR600.

 

I tried several factory resets, but all ended the same way - list contained no profiles during Quick Setup:

 

So I created several profiles, using the APN that I get from Vodafone Hotline and tried numerous different combinations for the parameters...

 

But the outcome was always identical - no internet service:

 

As the firmware seems to be newer than the one at TP Link's site, I do not know what to do. Should I send the router back to the dealer?

 

 

Thanks in advance,

 

Peter

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Re:[Troubleshooting]No internet service on LTE Gateway Router
2021-12-01 06:56:20

@PF_TPL 

Hi, thank you very much for your feedback.

I think you hold on for a while and I will forward your case to the senior engineers to see if they could help us.

Just in case, have you ever checked the compatible 4G bands and confirm your SIM card is within the range:

https://www.tp-link.com/en/home-networking/3g-4g-router/archer-mr600/#specifications>network type

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Re:[Troubleshooting]No internet service on LTE Gateway Router
2021-12-03 16:14:59

@TP-Link Hello,

 

Thank you for your reply! In the meantime I called the support hotline and they send me a link with a (beta) firmware (http://kb.tp-link.com:8080/s/e5msk8rqQK5tStN). At the moment I installed it, the device restarted and connected itself to the Vodafone network (and from there to the internet).

 

So, everything is fine now :-).

 

Best regards,

 

Peter

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