X20 and BT network connection problem
Please help.
We've had TP-Link mesh for a few years (3 x M5) and as our smart home has grown and home working has become the norm, we decided to add some X20s to the picture.
We have BT broadband (fibre) and have got rid of the modem and replaced with a generic, which has worked well.
Tried to set a new network up tonight, using an x20 as the main device. I got 2 of them up and running (lights green and ready for action). About 5 minutes later they are both now with a red light and have vanished from the Deco app. I don't understand. We've completed the process twice with the same outcome.
I'm not overly tech savvy so will need any advice really broken down please.