Hello @Jinxie 

Thank you for starting a new thread, Tapo Cloud viodes requires Tapo care Subscription, may I know is the camera on Tapo care? 

1. Check if Motion Detection is triggered:

Confirm Motion Detection is 'ON', and you have set up proper Activity zone & Sensitivity settings as instruction here

How to use motion detection function of my Tapo camera in Tapo app

2. Check Camera Recording Schedule settings (photo below): 

Tapo APP Camera Settings > Recording Schedule, Motion Detection recording (Orange) /Continuous recording(Blue), make sure all the time blocks are selected.

3. (for test purpose)Toggle On Camera Alarm from Detection & Alert settings

If there is a motion, will the camera Alarm be triggered? Or  Did get any Motion Detection message in Tapo APP -> Message Box(Envelop icon)

If still the same, can you help confirm some case details here: 

1. May I know the time range &  when the does camera stop recording? How long the camera work fine before
2. Can you share a photo showing no Recording?
3. Model of  phone and it's Android/ IOS version?
4. Mac address of your camera (please share Mac by private message)

Thank you. 

Hello @Jinxie 

Thank you !

1. Please confirm cameras has been added Tapo Care Plan (as photo attached)

How to add new cameras to my Tapo Care plan

2. May I know was any motion triggered 1) : check if you get any Motion Detection message in Tapo APP -> Message Box(Envelop icon)

2) Check Playback if there are any motion detection Clips in Orange Color? 

3)  (for test purpose)Toggle On Camera Alarm from Detection & Alert settings

If there is a motion, will the camera Alarm be triggered?  

If motion is not triggered, please  check Motion Detection settings Activity settings include Activity zone & Sensitivity, may I have a photo of it?

I will create a support email to  investigate further, please check your inbox. Thank you. 

Hello @Jinxie 

I created support email TKID220133479 for your case to look into that further. Please check your inbox , thank you