Here, I will share some common inquiries that I have received every day and other users might have the same confusion after installing the Deco.
Q1: Can I mount Deco to the ceiling/wall?
A1: Deco products are not designed for mounting installation and there are also no mounting drills around Deco. The most recommended way is always to place Deco on a table/desk/shelf about 1-1.5 ft. in height in the open air, not in a cabinet for excellent coverage. We have some suggestions in the following article also:
However, if mounting is a necessity, there are some third-party mounting brackets available on Amazon and you could search for "Deco M5/X60 mounting".
And if you are interested, Deco X50-POE will support mounting and we are strating a survey about it and you could spend some time and help me complete the following survey:
Q2: How can I use Deco APP on a new phone?
A2: Please log into the same TP-Link email ID on the other phone. And if you just want to share a limited control with some family members, a manager account is recommended.
Q3: Can I take Deco overseas?
A3: No, it is not recommended. The following reasons are what we are concerned about:
1. TP-Link did not provide an international warranty. Visit the Warranty Policy in your region to understand it better.
2. The wireless regulations would vary in regions.
3. The power supply standard and power adapter size are different.
Q4: Does it require resetting the Deco if I have switched to a new service provider?
A4: It depends. If the new service provider applies for the same internet connection type with no additional configuration, Deco should be plug and play after switching to different providers.
Q5: Will my EAP225-outdoor or RE605x work with Deco to extend the coverage?
A5: Deco Mesh, OneMesh, and EAP Mesh are different branches used under different network scenarios. Go through this article to know the difference between them:
Even though they cannot be used to create the same seamless Mesh, you could still connect them together to extend the wireless coverage. But if you haven’t purchased one yet, please choose additional Deco instead to extend the coverage.
Q6: Do I have to disconnect my modem router when trying to set up the Deco?
A5: Many users have this inquiry because there might be a separate phone service bound to the ISP modem/router or there are already a bunch of smart home devices connected to the ISP router's Wi-Fi and didn't want to set all up again. We don't have to disconnect the ISP modem router and Deco will still work fine behind it.
But considering you have two routers in one network now, you might possibly get double NAT issue.
In this way, you could change Deco to be an access point-How to set up Deco to work in Access Point mode?
and the different between router and access point modes-What’s the difference between Access Point mode and Router mode on the Deco?
Q7: Did I need to wire the main Deco via Ethernet cable all the time?
Q8: When it comes to internet connection type, what did I choose?
A8: The internet connection(Dynamic IP/PPPoE, etc.) is decided by the internet service provider and you might need to have a check with them first.
Q9:How to get the WAN MAC address of Deco when my ISP needs MAC authentication?
A9:There are two ways to get the WAN MAC addresses:
The first one, which is also more recommended, is to try to manually clone the WAN MAC address to be the same as the LAN MAC address.
Manually put the LAN MAC address into "Use Custom MAC Address"
The second suggestion is that the WAN MAC address is based on the MAC address on the bottom label(=the last character of label MAC(hexadecimal)+1).
And the detailed discussion could be found here(Deco X20 WAN MAC address).
Let us know if you want to know more.