Forums

TP-Link Community > Tapo Smart Plugs > 4xP100 Smartplugs & Tapo camera all working fine after new router install, P110 refuses.

< Tapo Smart Plugs

4xP100 Smartplugs & Tapo camera all working fine after new router install, P110 refuses.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

4xP100 Smartplugs & Tapo camera all working fine after new router install, P110 refuses.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

PeterO2

LV1

2022-03-15 21:06:11 - last edited 2022-03-31 08:44:56

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2022-03-15

4xP100 Smartplugs & Tapo camera all working fine after new router install, P110 refuses.

2022-03-15 21:06:11 - last edited 2022-03-31 08:44:56

I have 4xP100's, a P110 and a Tapo camera. All were working fine till I changed my router.

The 4xP100's and the camera have all reconnected smoothly (first attempt) to the new routers' SSID and work fine as before. However the P110 refuses to connect.

I've tried all the recommened solutions - P110 reset, bluetooth off/on, etc, etc (multiple times), without success. LED is flashing orange & green.

Any suggestions?

Also, I've noticed that the P110 is broadcasting an SSID of it's own - "Tapo_plug_20E1". Is this normal? Is it an indication of the fault?

Thanks for any advice on this.

1 Accepted Solution

PeterO2

LV1

2022-03-16 16:49:03 - last edited 2022-03-31 08:44:56

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2022-03-15

Re:4xP100 Smartplugs & Tapo camera all working fine after new router install, P110 refuses.-Solution

2022-03-16 16:49:03 - last edited 2022-03-31 08:44:56

Thanks for your suggestions. It somehow seems to be an Android issue. I'd tried two different Android devices without success. (Neither one could find or connect to the P110). I just tried using an old iPhone and it's been able to find the P110, and then go successfully through the wifi connection and final setup. Problem solved. Thanks.

Recommended Solution

3 Reply

Solla-topee

2022-03-16 01:29:34 - last edited 2022-03-16 01:31:41

Posts: 11536

Helpful: 1841

Solutions: 1330

Stories: 8

Registered: 2020-05-19

Re:4xP100 Smartplugs & Tapo camera all working fine after new router install, P110 refuses.

2022-03-16 01:29:34 - last edited 2022-03-16 01:31:41

Hello @PeterO2

Tapo plug broadcasts SSID in factory default state (Led amber and green), that means plug has not connected to router Wi-Fi yet.

- Verify wifi password and confirm correct wifi password is put in during set up

- For dual - band router, try to use different 2.4Ghz & 5Ghz wifi names on router, and connect plug to 2.4Ghz wifi

- Make sure VPN is off on the phone

- try to connect P110 plug to a mobile hotspot wifi, update firmware, then reset and connect back to router's wifi network.

If still the same results, can I know at which step the set up failed and can I have a photo of error? the model of phone and its Andriod or IOS version?

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

PeterO2

LV1

2022-03-16 16:49:03 - last edited 2022-03-31 08:44:56

Posts: 2

Helpful: 2

Solutions: 1

Stories: 0

Registered: 2022-03-15

Re:4xP100 Smartplugs & Tapo camera all working fine after new router install, P110 refuses.-Solution

2022-03-16 16:49:03 - last edited 2022-03-31 08:44:56

Information

Helpful: 0

Replies: 4

4xP100 Smartplugs & Tapo camera all working fine after new router install, P110 refuses.

4xP100 Smartplugs & Tapo camera all working fine after new router install, P110 refuses.

Information

Voters 0

Tags