TAPO account keeps disconnecting from Google Home

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TAPO account keeps disconnecting from Google Home

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14 Reply
Re:TAPO account keeps disconnecting from Google Home
2022-05-19 03:25:29

  @mdodds Thank you very much for the though description, this is very helpful, the information has been shared with our team to investigate further. 

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#13
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Re:TAPO account keeps disconnecting from Google Home-Solution
2022-05-31 03:21:03 - last edited 2022-06-07 02:55:47

@Jubat @m1tch3m  @Lunicycle   @YellowVette

@Bob5 @mdodds 

2022/05 Update 

Hello everyone, 

Thank you for your valuable feedback! Really appreciate your patience while our team interstage on this, here are some update with the concern you reported 

 

Problem Description :Tapo device disconnects from Google  and become ' Offline ' in Google Home APP after a few days , relink Tapo account in Google app could temporarily fix this

Model: Tapo Plug & Tapo bulb in Andriod Tapo APP 

 

Solution/Fix:  Fixed Android Tapo APP 2.8.8 and  later app version

For Android user, please update your Tapo App in Google Play/ APP store (this app is gradually pushed to tapo users, you could wait for some days if you did not see this app update )

 

Feel free to let us know for any further observation, thank you!

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#14
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Re:TAPO account keeps disconnecting from Google Home
2022-07-06 23:31:54

  @Solla-topee only problem is the version in the play store is 2.8.14 as of June 5, 2022. Where can we get this wonderful 2.8.8 that will fix the google problem?

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#15
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Re:TAPO account keeps disconnecting from Google Home
2022-07-07 01:27:42

 Hello  @Kezu 

Android Tapo 2.8.14 is newer than Tapo 2.8.8 and has contained the fix. 

If the problem persists, can you take a photo showing the phenomena? Please also try some tips here and help provide some information to look into that furtjer. 

 

 

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#16
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