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Ipad Air doesn't connect to internet

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Ipad Air doesn't connect to internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Ipad Air doesn't connect to internet
Ipad Air doesn't connect to internet
2022-07-24 14:55:30
Tags: #Feature Request #Bandwidth Control/QoS #Wi-Fi 6E #Access Point Mode
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

Hi,

Since a week or so, my Ipad Air doesn't connect to internet anymore. Before everything just worked fine.

It does connect to the internet, but not to the internet.All the other devices work just fine.

I've tried everything on the Ipad-side (renewing IP-adres, renewing network settings, etc).

I have reset my Connectbox and I have restarted the Deco M9 nodes.

But nothing seems to help.

Is there still anything I can try on de Deco M9?

Anyone any clues?

 

Thanks.

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#1
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4 Reply
Re:Ipad Air doesn't connect to internet
2022-07-26 11:52:29

  @Elonos 

Hi, have you tried to enable the guest network with no security?

By the way, is the Ipad Air working with other wireless networks?

And may I know your current IOS version?

Please also turn off "fast roaming" under Deco APP>More>Advanced to see whether it made any difference.

 

Thank you very much.

Best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Ipad Air doesn't connect to internet
2022-07-28 13:35:25

  @David-TP 

Thank you for your reaction David.

I tried the guest network as you suggested.

Also turning of the fast roaming.

And I tried to connect to the router directly, without using the M9.

All have the same result: the Ipad has a wifi connection, (i can see it in the Deco app as connected), but no internet.

All other devices work fine. They all have wifi and internet.

I have not yet had the opportrunity to try other networks.

 

I am also in touch with the provider and router supplier. To see if they have a solution.

If you still have any suggestions, they are welcome.

 

Elonos

 

 

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#3
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Re:Ipad Air doesn't connect to internet
2022-07-29 06:38:10

  @Elonos 

Hi, Have you also tried to enable the mobile hotspot on the iPhone and connect iPad air to the hotspot?

Maybe the iPad itself has some internal issues.

Best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#4
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Re:Ipad Air doesn't connect to internet
2022-09-15 01:02:17

  @David-TP 

 

I think we have the same issue. I tried connecting my devices to a hotspot network and it runs smoothly but with the deco it seems connected to the deco but theres no internet connection.

 

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#5
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Information

Helpful: 0

Views: 626

Replies: 4

Tags

Feature Request Bandwidth Control/QoS Wi-Fi 6E Access Point Mode
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