Not able to format PNY Micro SD Card with Tapo C200

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Not able to format PNY Micro SD Card with Tapo C200

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not able to format PNY Micro SD Card with Tapo C200
Not able to format PNY Micro SD Card with Tapo C200
2022-08-21 09:04:39
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 1.1.19

Hello,

The format of my PNY 32GB MicroSD card fails in the app.

Here are the screenshots

 

 

Card is new and was bought in the same shop.

 

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#1
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7 Reply
Re:Not able to format PNY Micro SD Card with Tapo C200
2022-08-22 01:25:47 - last edited 2022-08-22 01:27:53

Hello  @mediacloud 

Thank you very much for sharing the result of SD card test with H2testw software 

May I know when did you purchase the camera, and when did the problem occur? Can you take a photo of the PYN SD card itself, it is the green one? 

Please also try a different SD card (better of a different manufacture) to test in the camera.

Please share the MAC address & SN number of the camera (share via private message).

Thanks in advance.

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#2
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Re:Not able to format PNY Micro SD Card with Tapo C200
2022-08-22 08:52:25

  @Solla-topee I bought the camera and the sd card on August 20th. The problem occurs as soon I tried to use the sd card in the camera. I inserted the card when the camera was off. I plugged the camera, and the the app proposed me to initialize the card. Then it failed. I tried to format the card multiple times from the camera/app. I was able to format the card with a PC on Windows, but still the camera has an issue with it and fails when formatting it. I did not try another card. Here is a picture of the card.

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#3
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Re:Not able to format PNY Micro SD Card with Tapo C200
2022-08-22 10:52:42

  @mediacloud 

Thank you for more detailed information, you could test the with a different SD card.

If the camera still reports the same error, it could be something wrong with the camera itself and you could reach retailer or local support to get a replacement camera under the warranty. Thank you for your time and patience with troubleshooting!

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#4
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Re:Not able to format PNY Micro SD Card with Tapo C200
2022-08-29 22:54:17 - last edited 2022-08-29 22:55:09

  @Solla-topee I have exact same error and issue.

It cannot be all devices are messed up or MicroSD cards, please fix the product.

 

If TP-Link pay me all MicroSD cards I bought I will continue testing.

 

We cannot afford to buy 50 MicroSD card just because your product is faulty.

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#5
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Re:Not able to format PNY Micro SD Card with Tapo C200
2022-08-30 01:28:37

Hello   @cgentil 

To better assist with your case , we created a support email for your TKID220818337, please check your email inbox. 

If you do not have a different SD card, please help confirm other case details requested there so our support could continue help with your case. Appreciate for your understanding. 

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#6
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Re:Not able to format PNY Micro SD Card with Tapo C200
2022-08-30 09:45:17

  @Solla-topee hellow, tried other NEW SD card, and nothing works!

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#7
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Re:Not able to format PNY Micro SD Card with Tapo C200
2022-08-30 10:09:08

  @Solla-topee I have sent everything now.

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#8
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