New firmware detection bug !
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Hello !
There's a bug in firmware detection for C320WS.
I have 5 cameras on 1.1.20 firmware.
One of them ask to update to firmware 1.1.21, 4 of them say my firmware is up to date.
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Hello @umekita3kichi @jvachez
Tapo device firmware are gradually released to Tapo users, not all in once, so you may find that some cameras receives an update while some camera doesn't, this is common. It is recommended to wait for some time like a some weeks before the firmware has been pushed to more Tapo cameras and update firmware for camera later in the APP.
How to update firmware of Tapo cameras in Tapo app
If you still did not get this update after a few weeks, try to factory reset and camera reinstall the camera, usually smart device will receive the latest firmware in Tapo APP at the end of setup process. Hope this helps.
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Updated answer:
This is due to the firmware were rolled out gradually, not all the cameras will get the latest firmware in once, it is recommended to wait for sometime until the firmware is finally push to that cameras.
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こんにちは @ソラトーピー
私も C320WSを２台所有していますが、＠jvachez さんと同様に１台はファームウェアバージョンが1.1.21にアップデート出来ましたが、もう１台はいつまで経っても
「ファームウェアーは既に最新です」と表示され、1.1.20からアップデートが出来ません。
この２台は同時に購入したもので、ハードウェアバージョンはともに1.0です。
また、この両機は同じネットワーク内に接続されています。
この現象は何故なのでしょうか？
ご確認をお願いします。
Solla-topee wrote
Hello @jvachez
You may some case details when reporting an issue or bug so we could take a further look at it, thanks.
Below are some FAQs for camera motion defection feature & troubleshooting that you may found helpful.
How to use motion detection function of my Tapo camera in Tapo app
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Hello @umekita3kichi @jvachez
Tapo device firmware are gradually released to Tapo users, not all in once, so you may find that some cameras receives an update while some camera doesn't, this is common. It is recommended to wait for some time like a some weeks before the firmware has been pushed to more Tapo cameras and update firmware for camera later in the APP.
How to update firmware of Tapo cameras in Tapo app
If you still did not get this update after a few weeks, try to factory reset and camera reinstall the camera, usually smart device will receive the latest firmware in Tapo APP at the end of setup process. Hope this helps.
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- Report Inappropriate Content
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