AX11000 Unable to connect to cloud server to upgrade firmware

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AX11000 Unable to connect to cloud server to upgrade firmware

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AX11000 Unable to connect to cloud server to upgrade firmware
AX11000 Unable to connect to cloud server to upgrade firmware
2022-11-05 21:29:22 - last edited 2022-11-05 21:42:44
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: 1.3.0 Build 20220221 rel.50072(5553)

When attempting to upgrade the firmware on my AX11000 (hardware v1.6) I receive the error "Unable to connect to the cloud server. Please try again later." when clicking the CHECK FOR UPGRADES button on the GUI. I also have tried on the Tether app, but received the message: "Failed to update the firmware." I tried changing my DNS servers to a few different servers, as I had seen that it had worked for other models, but did not have any success. I also changed/verified my time servers as well. The manual firmware upgrades on the download page also appear to be out of date.

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#1
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Re:AX11000 Unable to connect to cloud server to upgrade firmware
2022-11-07 01:34:50

@RoninOne 

 

I guess you are reporting the same issue as this thread, check Kevin's reply.

If my reply helps with the issue, please click on the arrow pointing upward. If it solves your issue, please click the star to mark it as a "Recommended Solution".
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Re:AX11000 Unable to connect to cloud server to upgrade firmware
2022-11-22 08:49:09

Hello @RoninOne 

 

I'm replying to inform you that we have provided an early release version of firmware for Archer AX11000 in the following thread, please check and install the firmware if you are also requiring the VPN Client feature:

Early Release firmware for Archer AX11000

 

Please tag me if you have any further inquiries.

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#3
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Re:AX11000 Unable to connect to cloud server to upgrade firmware
2023-05-06 15:24:54

  @RoninOne I just got an AX1800 and ran into the same problem.  Here's how I fixed it.

 

Login to the router and go to:  

Advanced > Security > Firewall - (Disable SPI Firewall)

Run Firmware Update and then Re-Enable SPI Firewall

 

Hope this helps.

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