Hi,

I bought a new Deco X20 (AX 1800) router. I'm getting an error during internet connection setup through PPPoE. I also got a replacement device from Amazon. Still the same issue persists.

The same PPPoE internet connection setup is working fine for my current Deco M9 router. It appears the issue is with Deco X20.

I updated firmware to 1.0.7 (Build 20230413 Rel 36949) by setting up as satellite to a Deco M9 Plus (V2). Once I set it up as main deco after connecting to modem, it does not connect to internet.

Any help would be greatly appreciated.

Attached screenshots for reference.

Deco X20 (internet issue):

Deco M9 (Internet working with PPPoE setup):
 

Thanks.