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Devices won’t connect

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Devices won’t connect

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Matthew212

2023-10-05 08:15:33

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-10-05

Devices won’t connect

2023-10-05 08:15:33

Tags: #Firmware Update #Amazon Alexa

Model: Deco X20

Hardware Version:

Firmware Version: 1.2.3

Ever since recent updates to the Deco latest 1.2.3 build 20230906 rel 41655, my Amazon fire stick won't connect to the deco system.

Our Alexa dot has never been able to connect.

They connect to our BT router fine but I don't use the wifi from this and keep it disabled.

Ive power cycled everything, checked for updates on the devices, disabled beamforming, tried router and AP mode on deco, disabled second node trying only the main node and no difference.

Getting tired of using them! Anything else I can do?

Deco x20 wifi with extra node on wireless backhaul

1 Reply

David-TP

2023-10-09 10:01:13

Posts: 12299

Helpful: 1698

Solutions: 1084

Stories: 9

Registered: 2020-04-14

Re:Devices won’t connect

2023-10-09 10:01:13

@Matthew212

Hi, welcome to the community.

Are you still having the current issue?

The 1.2.3 firmware of Deco X20 has added an IOT network.

Could you please try to enable the IOT network for 2.4 GHz only, without security?

Would these two devices be able to connect Deco?

If still now, would there be any error message?

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Devices won’t connect

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