C200: ONVIF is not working after update to 1.3.9 !!!
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hallo,
nach dem heutigen Update auf die neue Firmware 1.3.9 funktioniert die Anbindung per ONVIF nicht mehr.
Wir haben eine weitere C200, für welche ich das Update NOCH NICHT durchgeführt habe. Diese funktioniert weiterhin fehlerfrei (Firmware 1.3.6)!
Was kann ich tun, damit die Anbing per ONVIF mit Firmware 1.3.9 wieder funktioniert?
Und nein: ich möchte und kann die TAPO App für meine Zwecke NICHT verwenden. Die andere C200 (mit 1.3.6) zeigt ja, dass es mal funktioniert hat!
Ich bitte um zeitnahe Hilfe. Andernfalls sende ich die C200 wieder zurück und möchte mein Geld wieder haben.
Gruß,
Nic
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@BjoernD @sNaKey91 @fernandopereira
Hi All,
If your Tapo Camera can't be viewed via ONVIF stream after a firmware update, please provide the following information in this thread for further analysis.
1. The model number, hardware version, and firmware version of the camera.
You can find the info on the Tapo app>camera's Device Settings>Device Info page.
2. Please describe your network diagram, such as the internet cable--wireless router)))(((Tapo camera, phones, ONVIF devices, etc.
Please confirm if the ONVIF device is in the same network as the Tapo Cam, and whether they are connected to the same router's Wi-Fi.
3. What app/program(such as VLC, iSpy, etc.) do you use to stream the camera via ONVIF protocol? Please check if you can stream the camera via RTSP protocol.
I'll then escalate the case to the tech team for further analysis, and I'll update the thread if there is a solution.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
Please help confirm the following information about the reported issue.
1. Please describe your network diagram, such as the internet cable--wireless router)))(((Tapo camera, phones, ONVIF devices, etc.
Are the Tapo camera and the ONVIF device connected to the same router's Wi-Fi directly? Can the ONVIF device ping the camera's IP address successfully?
2. What app/program do you use to stream the camera via ONVIF protocol? If you stream the camera via RTSP protocol, can you stream it successfully?
Best Regards.
- Copy Link
- Report Inappropriate Content
We bought 2 C200 at the same time, which are connected to our local WIFI.
We use these 2 C200 via an app on our iPad.
After the update to the firmware 1.3.9 (for only 1 of the 2 C200 !) the updated C200 is not reachable via ONVIF for the app (iPad).
We changed NOTHING of your network! All other devices (include the 2nd C200 with firmware 1.3.6 are working fine!
Only the updated one (-> 1.3.9) is not working via ONVIF anymore!
And yes: connection via rtsp is working, on both C200.
- Copy Link
- Report Inappropriate Content
Hi,
We have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
- Copy Link
- Report Inappropriate Content
I am anxious to hear from them...
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
The case has been escalated, and the ID is TKID231209752.
Best Regards
- Copy Link
- Report Inappropriate Content
I have the same issue with my Tapo C200.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I do have the same issue with my C200. Just updated to 1.3.9 and out of a sudden ONVIF with IP CENTCOM stopped working. It has been working well but the update broke the functionality somehow.
I am eagerly waiting to receive a solution.
Regards,
Björn
- Copy Link
- Report Inappropriate Content
@BjoernD @sNaKey91 @fernandopereira
Hi All,
If your Tapo Camera can't be viewed via ONVIF stream after a firmware update, please provide the following information in this thread for further analysis.
1. The model number, hardware version, and firmware version of the camera.
You can find the info on the Tapo app>camera's Device Settings>Device Info page.
2. Please describe your network diagram, such as the internet cable--wireless router)))(((Tapo camera, phones, ONVIF devices, etc.
Please confirm if the ONVIF device is in the same network as the Tapo Cam, and whether they are connected to the same router's Wi-Fi.
3. What app/program(such as VLC, iSpy, etc.) do you use to stream the camera via ONVIF protocol? Please check if you can stream the camera via RTSP protocol.
I'll then escalate the case to the tech team for further analysis, and I'll update the thread if there is a solution.
Best Regards
- Copy Link
- Report Inappropriate Content
The model is C200, Hardware version is 3.0, firmware is now 1.3.9 as you know from the thread topic.
Devices are connected to the same Wifi (2.4GHz) and operate behind the same router and operate in the same network (/24 subnet).
Software as mentioned already is IP CENTCOM, which worked well previously.
Regards,
Björn
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 3156
Replies: 29
Voters 0
No one has voted for it yet.