Solution Unstable LTE Connection with Archer MR500 and MR550
This Article Applies to:
Archer MR500(EU) V1, Archer MR550(EU) V1
Phenomenon Description:
Some users have encountered internet dropouts with the Archer MR500 and MR550 routers after a certain period of normal operation. When attempting to log into the web page, an error message is displayed, indicating that the internet is not connected. Temporary resolution can be achieved by rebooting the router, but the issue might happen again after a while.
Workaround:
If you encounter similar issues, we recommend trying the following beta firmware and monitor if the internet will be more stable.
Archer MR500: Archer_MR500(EU)_V1_1.7.0_Build_20231122
Archer MR550: Archer_MR550(EU)_V1_1.5.0_Build_20230828
Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
Further Troubleshooting Suggestions:
If the problem still exists after installing the above beta firmware, please provide the following information for further troubleshooting:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
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@Sunshine hi, en español... he comprado hace un mes el MR500 y tengo problemas de desconexiones frecuentes de internet. Anteriormente he usado un MR100 durante un año y sin problemas. Lo uso en un entorno rural con una excelente conexion 4G/4G+ y 5G (B3/20/28). He probado todas las opciones posibles de la interfaz WAN, APN dial up, firmwares,s oficiales y betas y reicinos automaticos diarios. Red powerline TL-WPA4220 y camaras TAPO.
Pero sigo teniendo desconexiones habituales de internet.
La SIM funciona perfectamente con el MR100 y telefono movil s23 ultra / S10+.
ISP Orange España.
IP 10.96.87.43
DNS 86.104.186.208 //// 86.104.186.209
PD.. por favor no me pida capturas de pantalla/registro del sistema.
Producto poco confiable
Saludos
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Dear All, I have the same issue and also, by checking the label on the router, I see it's an Archer MR550(EU) Ver: 1.0 while, checking the device "Advanced > System Tools > Firmware Upgrade" I see, on the Hardware version field, it's an Archer MR500 v1.0 00000003!!! How is it possible???? o_O
Anyway I upgraded the firmware by using the Archer_MR550(EU)v1.0_1.5.0_0.9.1_[230828-rel67674]_up_boot_2023-08-30_11.09.10.bin file but it seems nothing happen, the problem is still there.
Thanks for any possible support.
Kind regards,
Dario
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Hello, today I had a disconnection problem with the MR500 when I requested a high level of traffic (windows update and other simultaneous links). The question is whether it is a problem with the equipment or the ISP operator. Does not resolve DNS. After restarting everything correct. beta firmware. Greetings- Copy Link
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Hello again. My Archer MR500 is disconnected from the mobile network today. I live on another island so I can only access it through the Tether app. I have asked a neighbor in the area with the same operator (ISP Orange Spain) and that there are no coverage problems. Waiting for it to be 3:00 a.m. for the automatic restart. I was viewing the Tapo surveillance cameras in the morning and in the afternoon I lost connection. Best regards.
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Osmosphere wrote
@Sunshine
Now running over a week with Beta 1.7.0 0.9.1 Firmware without a problem. Cross fingers ;-).
I did not change settings (automatic band selection, 4G preferred)
Greetings Olivier
Thank you very much for the update, glad to hear that the beta firmware helps.
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If the problem still exists after installing the beta firmware, please provide the following information, we could escalate the case to our senior engineer for further debugging:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
4. Who is the ISP, will the same SIM card work fine and stable on other 4G devices?
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Did you try the beta firmware provided in the original post of this thread? If the problem still exists after installing the beta firmware, please provide the following information, we could escalate the case to our senior engineer for further debugging:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
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Fatals wrote
Thanks for this beta firmware. So far it has proved quite stable for me connected to Vodafone UK 4G+.
There is one issue with this firmware which is that it seems to be missing the link for Speed Test in the GUI. I can still initiate a test from the Tether app, but Is there a URL I can use to test the connection speed directly?
Thanks
Glad to hear that the beta firmware helps, for the speedtest, it is recommended to use Speedtest by Ookla
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acerfly wrote
Hello, today I had a disconnection problem with the MR500 when I requested a high level of traffic (windows update and other simultaneous links). The question is whether it is a problem with the equipment or the ISP operator. Does not resolve DNS. After restarting everything correct. beta firmware. Greetings
If possible, please test the same SIM card on other 4G devices for comparison, if the issue only happens with the MR500 and still the same by using the beta firmware, please provide the following information, we could escalate the case to our senior engineer for further debugging:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
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- Report Inappropriate Content
@Sunshine When can we assume a new firmware to solve this problem will be released from TP-Link?
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