Solution Unstable LTE Connection with Archer MR500 and MR550
This Article Applies to:
Archer MR500(EU) V1, Archer MR550(EU) V1
Phenomenon Description:
Some users have encountered internet dropouts with the Archer MR500 and MR550 routers after a certain period of normal operation. When attempting to log into the web page, an error message is displayed, indicating that the internet is not connected. Temporary resolution can be achieved by rebooting the router, but the issue might happen again after a while.
Workaround:
If you encounter similar issues, we recommend trying the following beta firmware and monitor if the internet will be more stable.
Archer MR500: Archer_MR500(EU)_V1_1.7.0_Build_20231122
Archer MR550: Archer_MR550(EU)_V1_1.5.0_Build_20230828
Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
Further Troubleshooting Suggestions:
If the problem still exists after installing the above beta firmware, please provide the following information for further troubleshooting:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
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It's really weak that I don't get an answer. TP-Link sell a product which is not working, take money from customers for it and don't even tell us if there will be a solution in the near future. Really weak...
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@Sunshine Hi, can u please provide me the version 1.7.0 beta for the ARCHER MR550 EU version? Or a newer beta version. I have it and everyday it disconnects from 4G and i have to manually restart it. Thanks!
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Hi, i have a mr550 with the same issue. Can you provide the last beta firmware for this model?
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Rox97 wrote
Hi, i have a mr550 with the same issue. Can you provide the last beta firmware for this model?
Same problem here:
Purchased on 3rd August a MR550 using Fastweb 4G sim card and I have same issue of other guys here: Internet disconnection without any alternative to reboot. This happens randomly several times per day too
Can you please support?
I didn't try with a beta firmware yet. Which I should download?
Thanks
Marco
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@Sunshine I've bought new MR550 from Amazon at 26 August 2024
It doesn't work from new. I looked through this thread, updated firmware..... No luck. Disconnections.
What I can see problem is:
Router DHCP server isn't working. I have only 23 TP Link smart devices on this router and router is able to identify exactly 10 (random) devices. A hour later router picks up another 10. But never can recognize on app more than 20 of them even all 23 are functioning.
Router is starting failing this way: DHCP server fails and disconnects WiFi user. However router is still connected to 4G and accessible via Tether App.
Cut story short: if on Wi-Fi I have 2-3 users , then router is stable.
If I have more than 5 users - DHCP crashes and later router all together loosing 4g connection
It is not hardware fault. If I create Guest account then Router is OK with 5+ users on main and guest account. As soon as traffic increases, software fails.
Router handles 1-2 users 5-6 Mbps. But 3 users using Windows will crash DHCP and later 4G
It seems software is faulty. I agree with other users observations that router cannot handle 4G 20+ MBps WiFi traffic if it has 5 or more WiFi users.
In my case it crashes when I try to Watch any 2K TP-Link CCTV camera or download footage.
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