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TC65 Camera Microphone not Working

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TC65 Camera Microphone not Working

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TC65 Camera Microphone not Working
TC65 Camera Microphone not Working
2024-02-16 16:26:40 - last edited 2024-02-18 01:16:26
Tags: #Two-way Audio
Model: TC65  
Hardware Version: V1
Firmware Version: 1.3.9

I have just set up this camera from new and it seems to be working well except for the microphone. I can talk through the camera speaker using my smart phone but cannot hear any replies from the microphone. If I hear anything at all it seems to be sounds coming from an unknown location, not from my camera.

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#1
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3 Reply
Re:TC65 Camera Microphone not Working
2024-02-19 10:12:47

  @eelie 

Hi,
Please help confirm the following information about the reported case.
1. Can you hear anything on the camera's Live View page when someone talks in front of the camera? For example, you can play real-time news in front of the camera.

 

2. On the camera's Live View page, please ensure the microphone value is set to the highest one.

 

3. Whether the video recordings record sound? On the camera's Device Settings>Storage & Recordings page, please ensure the Record Sound is enabled.

 

4. Can you share a video showing the sound you hear?

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:TC65 Camera Microphone not Working
2024-02-19 16:29:36
Thank you for your response. I think I have sorted the problem now.
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#3
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Re:TC65 Camera Microphone not Working
2024-02-22 11:00:15

  @eelie 

Hi,
Glad to hear this information.

It would be highly appreciated if you could share your skills to solve the problem.
Best Regards
 

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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