VX1800v cannot connect to Sky

VX1800v cannot connect to Sky

VX1800v cannot connect to Sky
VX1800v cannot connect to Sky
2024-03-03 14:24:57 - last edited 2024-03-29 09:18:56
Model: Archer VX1800v  
Hardware Version: V1
Firmware Version: 0.11.0 2.0.0 v6092.0 Build 230830 Rel.39623n

Just bought a VX1800v

 

Cannot get it to connect to Sky broadband (UK) I currently have a VR2100 which is working ok, but I cannot get the VX1800 to work.

 

I have tried the quick setup with the Tether app, SKY(MER)_VDSL - but, I don't get the option to add a username & password, and then there's No connection.

 

Tried to do it with a laptop connected via ethernet, but in the Quick Setup ISP list I only have the option of Plusnet_VDSL or Other. Yes, I've tried 'other' and that doesn't work.

 

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#1
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1 Accepted Solution
Re:VX1800v cannot connect to Sky-Solution
2024-03-29 09:18:51 - last edited 2024-03-29 09:18:56

  @texporter @adamj2552 

 

Hi All,

 

For the Sky configuration issue with Archer VX1800v, please refer to this thread and let us know if it solves the problem for you: Archer VX1800v Cannot Connect to Sky Broadband (UK)

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#21
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Re:VX1800v cannot connect to Sky
2024-03-06 07:22:24

  @Technaudio 

 

Hi, could you please share with us screenshots of Status page and also the Internet Settings page on the VX1800v web interface?

For comparison, you could also check if the VR2100 internet settings is exactly the same or not, share with us screenshots as well.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:VX1800v cannot connect to Sky
2024-03-06 20:46:33

  @Sunshine 

As I said in my initial post,

I can't set the internet settings the same as the VR2100 as the VX1800 only has the ISP options of Plusnet_VDSL or Other.

 

The vr2100 has loads in this drop-down, including SKY(MER)_VDSLwhich (I believe) is the ISP setting that I need.

 

 

I don't think showing you screenshots of these pages will help, as currently I have the vx1800 working by having it connected to the old Sky provided router via ethernet, which isn't the way I wanted it to work. I bought this model so I wouldn't need to use the sky router, just like I had it set up with the vr2100, which I also bought for this exact reason.

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#3
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Re:VX1800v cannot connect to Sky
2024-03-07 07:57:07

  @Technaudio I am having the same issue. Waiting for tp link engineers to respond via email ticket. I think it's an issue with the firmware.

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#4
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Re:VX1800v cannot connect to Sky
2024-03-07 08:06:30

  @Sunshine https://community.tp-link.com/en/home/forum/topic/657378

 

I am having same issue, see screenshots for clarity.

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#5
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Re:VX1800v cannot connect to Sky
2024-03-08 01:06:19

@Technaudio  @Marko1st 

 

We've reported the issue to our senior engineer, will keep you informed once there is any update.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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Re:VX1800v cannot connect to Sky
2024-03-10 10:14:36 - last edited 2024-03-10 10:14:50

  @Technaudio 

 

Just wanted to add, I too have bought the VX1800v to use with Sky and I am having the same issue. 

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#7
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Re:VX1800v cannot connect to Sky
2024-03-11 21:18:21

Yep, I've also got the same issue - any updates much appreciated.

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#8
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Re:VX1800v cannot connect to Sky
2024-03-12 09:57:15

  @mixmanx @avt3egyx 

 

Hi, our R&D team is still working on the solution to this issue, I will share with you all once there is any update. Please wait patiently. Thanks a lot!

 

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#9
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Re:VX1800v cannot connect to Sky
2024-03-14 21:45:12

  @Sunshine hi, please do you have any idea of the timescale to fix this issue will be?

if it is indefinite, I will return the device to my supplier for a refund. 
 

thankyou

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#10
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Re:VX1800v cannot connect to Sky
2024-03-15 08:37:25

  @Marko1st 

 

Thank you for your inquiry. After consulting with our senior engineer, we have confirmed that the beta firmware is expected to be available within 1-2 weeks.

We are committed to providing the firmware as soon as possible and will make every effort to meet this timeline.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#11
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Helpful: 5

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Replies: 24

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