One C420 camera not able to connect to H200 hub

One C420 camera not able to connect to H200 hub

One C420 camera not able to connect to H200 hub
One C420 camera not able to connect to H200 hub
2024-03-06 08:56:49 - last edited 2024-03-15 03:53:53
Model: Tapo C420S2  
Hardware Version:
Firmware Version:

Hello I've bought two sets of C420s2. 

 

  • Connecting the H200
    • I've connected the H200 to the internet via the RJ45 cable.
    • After adding it to the app it did a firmware update
    • Hub seems to work perfect

 

  • I was able to connect Camera 1 to the Hub.
    • This one also did a firmware update.
    • The camera works perfect. 

 

  • Next I tried to connect the camera 2 from set 1.
    • The hub does see the camera (correct mac address).
    • The hub starts blinking green and the camera also goes into syncing mode. (from red-green to a blinking green light).
    • But after a while the app gives the message that it couldn't make a connection. 

 

  • Next I tried to connect camera 3 (camera 1 of the 2nd set)
    • The Hub connected and synced with the camera
    • It did NOT do a firmware update
    • The camera seems to work perfect

 

  • Again tried the previous camera 2 (2nd from set 1)
    • again not able to connect
    • removed accu
    • did the reset with the interna reset button untii it quickly started blinking
    • Removed power from hub
    • disconnected rj45
    • powered on the hub
    • connected to the internet again with the rj45
    • tried to connect the camera again... 
    • no success

 

  • Connected camera 4 (2nd camera of set 2)
    • directly connected
    • updated firmware
    • works correct

 

So it seems one of the four camera's has issues. Can you help me further? 

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#1
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1 Accepted Solution
Re:One C420 camera not able to connect to H200 hub-Solution
2024-03-07 09:52:22 - last edited 2024-03-15 03:53:53

  @Herre 

Hi, 
You can refer to the instructions below to troubleshoot.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?
 

Please let me know if you have sent us the log file of the Tapo H200.

 

Best Regards

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Re:One C420 camera not able to connect to H200 hub
2024-03-06 09:12:37
Additionally I completely reset the hub and reconnected all camera's again... but stil that one camera will NOT connect
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Re:One C420 camera not able to connect to H200 hub
2024-03-06 09:19:41
I've also tried to connect the issue camera to the second H200 hub I have. Again NOT able to connect.
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#3
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Re:One C420 camera not able to connect to H200 hub-Solution
2024-03-07 09:52:22 - last edited 2024-03-15 03:53:53

  @Herre 

Hi, 
You can refer to the instructions below to troubleshoot.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?
 

Please let me know if you have sent us the log file of the Tapo H200.

 

Best Regards

Recommended Solution
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#4
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