@David-TP  authentication type is currently set to Pap but I've tried all the other options too.  I'm running the latest firmware (1.1.3) 

@David-TP  additional screen for the mobile settings

  @David-TP APN settings below.  

  @David-TP device details below. 

David-TP wrote

  @Leeds_guy 

Hi, Thanks for the update.

The settings seem fine and it should work well.

Did you also test the default EE profile embedded in the ISP profile?

 

Have you tried to put the SIM card into the mobile phone in case the SIM card is locked to a certain IMEI 5G router?

By the way, What is the model number of your original 5G router?

If possible, it is also suggested to check with EE to see if they have any other suggestions or are able to reset the SIM card settings.

Best regards.

 

  @David-TP  the default APN settings are 'Three' and 'Custom'.  I've tried the custom one, but by default it doesn't contain the settings I need for EE. 

My sim works perfectly in my Huawei CPE pro 2 router using the recommended EE APN settings.  
 

I'll try putting it into my phone and see if that works.  There's an EE shop 2 mins from my apartment that I can seek advice from too although as it's not one of their branded routers they tend to only have generic suggestions.  

  @David-TP   Just tried the router sim in my phone and it works fine.  Also checked the APN settings with the EE store and they reckon they're good too, they also confirmed the SIM was in the right way (see pic).  

I'm assuming my hardware is V1.0, so the recent firmware update to v1.1.3 should be good too?

I tried another factory reset and set up earlier today but just having the same issues.  Regardless of APN auth type, I just get the alternating 'check your APN' or 'SIM not inserted' errors.

Pretty much run out of patience with this now, so will probably be returning it tomorrow :(