TP-Link Community > Tapo Smart Camera > C220 Pairing Failed
< Tapo Smart Camera

C220 Pairing Failed

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

C220 Pairing Failed

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C220 Pairing Failed
C220 Pairing Failed
2024-06-08 06:18:13 - last edited 2024-06-12 06:34:02
Tags: #Installation
Model: Tapo C220  
Hardware Version:
Firmware Version:

Bought a C220 indoor camera. The Pairing fails, it's connecting to the WiFi without issues, strong signal, but failed when being paired to my account.

 

Already have smart plugs operating on my account and the troubleshooting sections have zero information on ideas to try other than reset the camera and repeat the process (repeated it 4 times, consistently fails at the same spot).

 

Any ideas?

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:C220 Pairing Failed-Solution
2024-06-12 00:33:07 - last edited 2024-06-12 06:34:02

  @Solla-topee thank you. I tried another router reset and then it paired. It actually said the pairing failed again but Alexa detected it and a moment later it appeared in the app, so not entirely sure what the issue was, but it's working now.

Recommended Solution
  0  
  0  
#3
Options
3 Reply
Re:C220 Pairing Failed
2024-06-11 08:00:17

  @Cerberus983 

Hi,
You can refer to the instructions below to troubleshoot when failing to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please help confirm:
    1. What's the model number of your wireless router? Do you have internet when connecting to router's Wi-Fi?
    2. Please check if your router has special settings, such as MAC Filtering, ACL, Firewall, etc., that may block the camera from connecting to its Wi-Fi network. If so, disable/remove the settings for a try.
    3. If your router has the same 2.4G and 5G Wi-Fi name, change the 2.4G Wi-Fi name for a try.

 

Best Regards
 

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
  0  
  0  
#2
Options
Re:C220 Pairing Failed-Solution
2024-06-12 00:33:07 - last edited 2024-06-12 06:34:02

  @Solla-topee thank you. I tried another router reset and then it paired. It actually said the pairing failed again but Alexa detected it and a moment later it appeared in the app, so not entirely sure what the issue was, but it's working now.

Recommended Solution
  0  
  0  
#3
Options
Re:C220 Pairing Failed
2024-06-12 06:33:56

  @Cerberus983 Glad to hear the case is solved and thank you for the case sharing.yes

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 1011

Replies: 3

Tags

Installation
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.