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webcam Tapo c220 going offline

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webcam Tapo c220 going offline

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webcam Tapo c220 going offline
webcam Tapo c220 going offline
2024-06-17 10:36:52 - last edited 2024-07-02 02:37:17
Tags: #Device Connectivity
Model: Tapo C220  
Hardware Version: V1
Firmware Version: 1.1.9 Build 240223 Rel.56143n

I have 2 tapo (C220 and c520ws) connected on the same wifi network (2,4 GHz)
C220 keeps going offline (fix red led NOT BLINKING) and I need to reset the router or change some settings. 


The router is in the same room (3 meters from C220) with no walls. 
Tapo c520ws is on the garden (10/12 meters from router with walls) but it never disconnects.

 

Can you help me ?
 

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1 Accepted Solution
Re:webcam Tapo c220 going offline-Solution
2024-06-18 08:32:16 - last edited 2024-07-02 02:37:17

  @Simone_72 

Hi,
Please double-check the LED status on the Tapo C220, is the LED solid amber when the problem happens? Solid red LED means the camera is staring up.

 

If reboot your router will recover the connection, you can try the following suggestions.
1. Ensure the 2.4G and 5G Wi-Fi use different names on the router.
2. You can change the DNS server on the router and check if it helps.
3. When the Tapo C220 is working, please go to its Device Info page, tap the Wi-Fi icon, and check the detailed RSSI value.
4. What's the model number of your router? If the router has special settings, such as access control, firewall, and MAC Filtering rules, for the Tapo C220, disable/remove them for a try.

 

Best Regards 

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:webcam Tapo c220 going offline-Solution
2024-06-18 08:32:16 - last edited 2024-07-02 02:37:17

  @Simone_72 

Hi,
Please double-check the LED status on the Tapo C220, is the LED solid amber when the problem happens? Solid red LED means the camera is staring up.

 

If reboot your router will recover the connection, you can try the following suggestions.
1. Ensure the 2.4G and 5G Wi-Fi use different names on the router.
2. You can change the DNS server on the router and check if it helps.
3. When the Tapo C220 is working, please go to its Device Info page, tap the Wi-Fi icon, and check the detailed RSSI value.
4. What's the model number of your router? If the router has special settings, such as access control, firewall, and MAC Filtering rules, for the Tapo C220, disable/remove them for a try.

 

Best Regards 

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:webcam Tapo c220 going offline
2024-08-28 08:06:59

  @Simone_72 

 

Seems that the disconnections from the 2,4G network were caused by noise from other routers with the same transmission channel. I've changed on the router the main network channel and now seems ok. Thank you! 

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