Deco X50 Hardware Issue

Deco X50 Hardware Issue

Deco X50 Hardware Issue
Deco X50 Hardware Issue
2024-07-18 07:05:23
Model: Deco X50  
Hardware Version: V1
Firmware Version: V1.5.1 Build 20240417 Rel. 52783

I need help guys, I have 2 Deco X50's and 1 Deco M4 at our house. When I woke up this morning, it is blinking red maybe I need to just reset and resetup again using the deco app. And then I found out, the Deco X50 that I was setting up was not at full bar and like glitching Wi-Fi bar to my phone. Is this normal guys? I think there's a bug issue software or the hardware itself. Is there somthing I need to do like go to a repair shop or what hahaha? Please help me. I appreciate your help!

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#1
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3 Reply
Re:Deco X50 Hardware Issue
2024-07-19 05:55:12

  @MarcSakai_999 

Hi, Since there are 2*Deco X50, Did both of them have the same issue, or just one of them?

If it was the main Deco X50, I think you could replace it with another Deco X50:

How to replace the main Deco with another Deco

It is also suggested to install the beta firmware here:

Optimize The Overall App Experience/Network stability on Deco X50/X55_V1

 

Thank you very much and best regards.

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Re:Deco X50 Hardware Issue
2024-07-19 09:29:04

  @David-TP 

Hello, the main one Deco X50 works perfectly well but the other one is not. When I set it up closer to the main and it turns green light, but when I put it away like for example to the living room, it disconnects. Normally the Deco must handle the connection pretty well. I removed some appliances and things that block off the passage of the signal.

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Re:Deco X50 Hardware Issue
2024-07-19 09:30:15

  @David-TP 

I tried the torubleshooting steps but it's not working.

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