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Cannot View Outside Network

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Cannot View Outside Network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot View Outside Network
Cannot View Outside Network
2024-08-11 16:08:27 - last edited 2024-08-12 12:32:44
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

Please hep me on this case

 

I recently bought TAPO C210 and set-up. I successfully set-up and connect to WIFI, but it says 

"THIS SMART DEVICE CAN ONLY BE CONTROLLED LOCALLY". 

 

I tried to go outisde of the house and view the cam but it says it is offline. 

 

How do i view the cam if i am outside or out of town.

 

Appreciate your assistance on this.

 

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#1
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1 Accepted Solution
Re:Cannot View Outside Network-Solution
2024-08-12 12:19:53 - last edited 2024-08-12 12:32:44

  @Solla-topee I think I figured it out and resolved it. Base on the thread I read. I tried to create another account TP-LINK ID and re set-up the TAPO C210 and now able to view even I'm outside the network

Recommended Solution
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#3
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3 Reply
Re:Cannot View Outside Network
2024-08-12 11:13:29

  @krima 

Hi,
You can refer to the instructions below to troubleshoot if you can't control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm:
1. The troubleshooting you have tried and the results.
2. The LED status on the camera.
3. Send me(@Solla-topee) the MAC address of the camera via a private message.

 

You can try to enable a hotspot Wi-Fi on a phone, factory reset the camera, reconfigure it with another phone to connect it to the hotspot Wi-Fi, and check if you can control it locally and remotely.

 

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#2
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Re:Cannot View Outside Network-Solution
2024-08-12 12:19:53 - last edited 2024-08-12 12:32:44

  @Solla-topee I think I figured it out and resolved it. Base on the thread I read. I tried to create another account TP-LINK ID and re set-up the TAPO C210 and now able to view even I'm outside the network

Recommended Solution
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  0  
#3
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Re:Cannot View Outside Network
2024-08-12 12:32:39

  @krima Hi, thanks for sharing your solution. yes

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#4
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