D235 doorbell showing solid orange but not resetting when pressing the reset button
D235 doorbell showing solid orange but not resetting when pressing the reset button
Just installed new tapo d235 doorbell in hardwired mode yesterday. After 15 hours doorbell is offline in the app. I tried resetting by pressing reset for 10 seconds but nothing happens like and its still solid orange. Tried powering it on but not responding.
The wifi network used is working perfectly fine with internet on other devices. I didn't change any dns or internet settings on the router/modem
What's the solution?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
What's the firmware version of your D235 doorbell? Please check the signal strength of the doorbell (Tapo app > doorbell Device Settings page > Device Info > tap the WiFi/signal icon to check the RSSI rate), if the signal is weak, consider place a network extension device in between the router and doorbell.
Strong: more than -50 dBm
Good to Average: among -70 dBm to-50 dBm
Poor: less than -70 dBm
- Copy Link
- Report Inappropriate Content
Signal strength is -55 and the firmware is 1.1.13.
- Copy Link
- Report Inappropriate Content
What router do you use? Any network extension devices?
To assist this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
- Copy Link
- Report Inappropriate Content
Ubiquity Amplifi HD. All my Tapo cameras are on its own 2.4GHz network.
- Copy Link
- Report Inappropriate Content
I am having the same problem on a newly installed D225 with firmware 1.1.14. The doorbell would not reset after the solid orange light and the only way to get it to reconnect is to reboot the router. This happened overnight less than a day after installation. It is connected through a Asus RT-AC66U acting as an AP with -40 signal strength. I have a Kasa light switch connect to the same AP and it works just fine. So the router should not be the problem.
- Copy Link
- Report Inappropriate Content
May i know who is your internet service provider? To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your regular email or you cannot access it, please send me your regular email address via private message.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 14
Views: 851
Replies: 18
Voters 1