Archer AX55 Pro (v1) has become unreliable
Archer AX55 Pro (v1) has become unreliable
I purchased the AX55 Pro almost exactly a year ago and I've been very happy with it. (It was an upgrade from another Archer model and exclusively use TP-Link network devices in One Mesh mode.)
Recently, however, I've been experiencing outages on a weekly basis. The pattern is very much that I go to sleep with everything working fine but then wake up several hours later to find that the network is still visible but with no internet service. (There is nothing to indicate any issues with my cable router.) The only fix is to restart the AX55 Pro. Everything then works OK again only for it to happen again within a matter of days/ a week.
This could be a hardware fault of course but I can't help feeling that these issues started after applying the v1.3.1 update in July.
To clarify my network:
Ground floor: Virgin Media Hub 5 cable router in modem mode > Archer AX55 Pro v1 > TL-WPA8631P Kit v4
First floor: RE705X Range Extender v1
Basement: TL-WPA8631P v4
Out-building: TL-WPA8631P v4
I've set my router to automatically reboot itself once a month. I manually reboot the other devices with the same frequency.
Please can you advise what can be done to fix this problem.
Thank you.
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tintin_uk wrote
Thanks for reaching out.
To come back on your question, no, I haven't tried disconnecting the Powerlines; This is the first time its been suggested as a potential solution - although I would argue that even if it fixes the problem, its not the answer. The One Mesh system is why I purchased TP-Link equipment.
Although I'm keen to help identify the problem, it would be a bit of a pain to have to disconnect the Powerline for up to a week to see if the network falls over or not.
TT.
@tintin_uk Thank you for getting back quickly.
I understand. If it is not possible to test the connectivity by removing the powerline devices from the network, could you please check the email we sent to you and confirm if that works?
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Hi All,
yes, I can confirm I'm having 2 mesh devices connected in my network.
I have TL-WPA8631P 4.0 as sending device and TL-PA8010P 4.0 as receiving one.
My situaiton is very similar like @tintin_uk one.
Disconecting the Mesh devices is not an option for me as I was buying the Archer AX55 Pro due to Mesh system compatibility.
I would be happy to support you with the mesh disconnecting but the device is hardly accesible for me and I would need to move a lot of furniture in my house.
BTW, this issue is not actual for me any longer.
I lost my patience so I have purchased another TP-Link Router (Archer BE230).
This router seems to be a newer model supporting WiFi7, so I was hoping that this would have a new firware too.
I'm testing the new device for almost 2 weeks now and I'm not observing a single disconneciton.
I' afraid, that the issue of Archer AX55 Pro seems to be a firmware related as there is no issue with other TP-Link model I have.
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Thank you very much for your detailed description.
I saw similar feedback in other forum threads and our development team has provided a beta firmware to address this concern. Would you like to try that beta firmware on your Archer AX55 Pro?
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