Thanks for the quick reply. To be clear, I already use the DNS settings for Coudflare (1.1.1.1 and 1.0.0.1.) Again, I've had this set consistently over the last year but the issue has only been over the last couple of months. The cable router does have a visual indication if there are issues (effectively a green light) and each time I've lost internet, this hasn't changed. However, I will check the connection next time. Admittedly, I've not paid attention to the lights on the router but again I will check this next time.

So the network went down again overnight last night.

 

You previously asked me to take a look at the lights on the AX55 Pro so I did this when I realised I had no network. I can confirm that the lights were off entirely. An explanation for this is that I use the scheduler to switch the lights off between 7pm and 7am every night. However, the local time when I inspected the router was 7:45am so they should have been on. This would suggest to me that the router 'crashed' - which caused the network to go down - and the router wasn't able to turn back the lights per the schedule as it usually would.

 

Again, I have only seen these issues since the release of v1.3.1.

 

Please advise me specifically how to progress a solution as this current situation is not acceptable.

 

Thanks,

TT.

  @tintin_uk 

 

Router went down again last night. That's 2 days in a row now.

  @tintin_uk 

Hi all, 

I'm not coming up with some solution, juts want to mention that I'm experiencing exactly same issue. 

My Archer AX55 pro gets disconnected from the network. 

It's usually happening over night but I've seen the cases when router got disconnected during a day. 

It's disconnecting almost every day. 

My devices are not getting disconnected from Wi-Fi, but indicating "No internet service". 

Internet cannot be accessed through Wi-Fi nor LAN. 

All lights on router are green except one - 2nd light from right (next to the USB light).

I'd like to mention that I have 2 same Arche AX55 pro and both indicates the same issue. 

 

After rebooting the router, all issues are fixed and router is running normally. 

 

I can provide the Logs details however I prefer to send it to directly except sharing it here.
I do not understand all details from the logs so I'm not sure what's starting the router to get stuck.

 

Regards

 

Jiri

  @Jiri78 

 

Sorry to read that you're having issues too.

 

My router continues to disconnect at least once a week and always in the early hours of the morning.

 

I recently reset it back to its factory defaults and set it up again from scratch and it still crashed 3 days later.

 

At this point, I think I've had about enough. With no firmware update in sight I think its probably time to return it.

 

 

  @Kevin_Z 

 

Thanks for reaching out. 

 

To come back on your question, no, I haven't tried disconnecting the Powerlines; This is the first time its been suggested as a potential solution - although I would argue that even if it fixes the problem, its not the answer. The One Mesh system is why I purchased TP-Link equipment.

 

Although I'm keen to help identify the problem, it would be a bit of a pain to have to disconnect the Powerline for up to a week to see if the network falls over or not.

 

TT.