Unable to join your network

Unable to join your network

Unable to join your network
Unable to join your network
2024-09-18 16:35:43 - last edited 2024-09-26 08:25:22
Model: Tapo C220  
Hardware Version: V1
Firmware Version:

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#1
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1 Accepted Solution
Re:Unable to join your network-Solution
2024-09-19 08:04:07 - last edited 2024-09-26 08:25:22

  @Mike989856 

Hi,
You can refer to the instructions below to troubleshoot when fail to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please confirm:
1. The model number of the wireless router.
2. You can enable a hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it on a different phone, and connect it to the hotspot Wi-Fi. Then check if you can set up the camera successfully.

 

Best Regards

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#3
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4 Reply
Re:Unable to join your network
2024-09-18 16:36:29
I'm follow all the step, even my WiFi setting are correct also can't connect wifi
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#2
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Re:Unable to join your network-Solution
2024-09-19 08:04:07 - last edited 2024-09-26 08:25:22

  @Mike989856 

Hi,
You can refer to the instructions below to troubleshoot when fail to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please confirm:
1. The model number of the wireless router.
2. You can enable a hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it on a different phone, and connect it to the hotspot Wi-Fi. Then check if you can set up the camera successfully.

 

Best Regards

Recommended Solution
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#3
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Re:Unable to join your network
2024-09-19 14:42:55 - last edited 2024-09-19 14:43:07

  @Solla-topee 

 

1. Follow step by manual, fail. 

2. Using hot-spot phone, fail. 

3. Using table, android, iso, fail. 

4. Edit router encryption, fail. 

5. Edit router channel, fail. 

6. Remove security, fail. 

7. Edit IP address, fail. 

 

Mostly able can edit, I tried also fail. 

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#4
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Re:Unable to join your network
2024-09-20 08:46:12

  @Mike989856 

Hi,
In this case, you can contact your retailer or local support to check if your camera is under warranty.
Best Regards

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#5
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