Tapo C720 Camera lens fault

Tapo C720 Camera lens fault

Tapo C720 Camera lens fault
Tapo C720 Camera lens fault
Thursday - last edited Friday
Model: Tapo C720  
Hardware Version: V1
Firmware Version: 1.2.2

There are large marks, blotches or blemishes on the videos and photos taken by this camera at night.  It is on the right of the image, and I have arrowed the area on one of the images.  These marks do not show during the day.

 

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I have cleaned the lens carefully with a proper camera lens cleaner, examined the lens closely and cannot see any scuff marks or scratches on it.

 

Could it be that the C720 lens is faulty internally?

 

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#1
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Re:Tapo C720 Camera lens fault
Friday

  @WSC4 

Hi,
Your problem may be caused by the reflection of the top and side walls within the camera's monitoring range in night mode. 
It is recommended that you adjust the camera's installation or lens position to minimize the reflection of the wall and check if the problem will disappear.
Best Regards

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#2
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Re:Tapo C720 Camera lens fault
Saturday

  @Solla-topee 

 

Thank you for getting back to me about this.

 

OK. I have adjust the camera straight ahead into this position.  Before, it was turned to the left as far as it could go.  I will test it out tonight and see how it goes.

 

C720.png

 

By the way, is that bulb shape under the camera (see arrow) an infrared light for the camera?

 

 

 

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