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Hello,
I have a Problem.
C210 (v1 fw 1.3.1) works perfect in the local network,
no connection to the cloud.
With my two other cameras C100+c200 in the same network everything works fine.
I resetted several times with no result.
Thanks
Alex
Hi,
You can refer to the instructions to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
Please confirm the following information if the problem remains:
1) The LED status on the camera.
2) The model number of your router.
3) Send me(@Solla-topee) the camera's MAC address via a private message.
4) Try to factory reset your camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera on a different phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely.
Best Regards
Hi,
You can refer to the instructions to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
Please confirm the following information if the problem remains:
1) The LED status on the camera.
2) The model number of your router.
3) Send me(@Solla-topee) the camera's MAC address via a private message.
4) Try to factory reset your camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera on a different phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely.
Best Regards
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