Hello everyone,

My Deco XE75 Pros seem to have a ton of problems randomly dropping internet connection. The main node and AP nodes always seemingly show a Green LED. However my devices sometimes indicate no internet access, and this happens several times a day. Sometimes it stabilizes after a reset, but the problem inevitably returns after 20 - 40 minutes.

Here’s a summary of my setup and troubleshooting so far:

• Setup Details:

  • Hardware: Deco XE75 Pro (main node and two satellites).
  • Firmware: Updated to the latest available version.
  • Connection: Directly plugged into a modem/router combo.

• Steps Taken:

  1. Hard reset of the entire Deco network -- temporary success, but disconnections resumed.
  2. Switched to AP mode as suggested in other threads -- no improvement.
  3. Disabled features like Beamforming and Fast Roaming -- didn’t resolve device dropouts.
  4. Checked my ISP modem/router for bridge mode settings -- verified it’s correctly configured. No outages reported in the area.
  5. Tried my ISP router AND computer directly connected to media converter -- no problems at all.

Recurring issues:

• Disconnections: Smart home and Client devices repeatedly drop off the network and/or off the client list, even on a dedicated IoT band. 
• Random Node Disconnections: Satellite nodes disconnect and reconnect frequently. Also randomly switches from wired to wireless backhaul for main node connection.
• Potential Firmware Bugs: Firmware updates don’t appear to address the underlying instability. 

Additionally, I’ve noticed the client list often displays incorrect device names or doesn’t update when devices connect or disconnect. This makes managing my network more challenging and troubleshooting harder.

I’m wondering if there’s a beta firmware or more advanced troubleshooting steps that TP-Link can provide. I’d also appreciate input from anyone who’s resolved this issue or found a reliable workaround.

If TP-Link moderators are reading this, could you please escalate this for investigation? Any detailed guidance or a firmware update would be greatly appreciated.

Thanks in advance for your help! Let’s get this sorted!