Noise on Tapo C220 camera
Noise on Tapo C220 camera
Hello,
I have the C220 camera for monitoring the baby's room. This makes a terrible noise even though I reduced the volume of the microphone. It's very difficult to be used as a monitor with this continuous sound. There is no interference with the device, no electronics/router being close to it.
I tried to reboot and nothing happens - the only solution is to mute the mcirophone but then it doens't make sense for the scope I bought it. I have C200, C210 and C220 models (only C200 doesn't have this sound issue at all, C210 is lower and we can live with it, but the last C220 is useless as it doesn't serve the scope).
Can you please let me know if this is software issue that could be fixed?
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Hi All,
For better audio quality, please refer to the following instructions to troubleshoot.
Troubleshooting for better audio quality of my Tapo camera
Best Regards
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Hi,
Would you please send us a video showing the reported issue for further analysis? And please describe how you record/create the provided video.
Best Regards
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Hi,
I have escalated your case to the tech team and they will follow up on your case via email. Please wait patiently.
Best Regards
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Hi.
I have the same problem as the original poster.
i have a C200 and C210 with no issues on the mic, but this new C220 has extreme mic noises that can't be lowered by changing the settings.
Look forward to hearing a solution to this issue.
Best regards
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Hi,
We have firmware that may solve the issue, and you can send me(@Solla-topee) "Forum ID 727368 + Tapo C220's MAC address" via a private message if you want to try it.
Best Regards
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Tapo c220, firmware 1.25 same mic sound than in this video.
https://youtu.be/1AEQloBjfSI?si=8pnKt9hyebXI4IqZ
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Hi,
The new firmware for the Tapo C220 V1 is v1.3.1 rather than v1.2.5. You may try it and check if it helps.
Best Regards
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