Tapo C210 - cannot view remotely

Tapo C210 - cannot view remotely

Tapo C210 - cannot view remotely
Tapo C210 - cannot view remotely
Thursday
Model: Tapo C210  
Hardware Version: V2
Firmware Version:

Ні,

 

I have connected my Tapo C210 camera to my home network without any problem, however, when I try to access the camera from outside the home network using the Tapo app, I can't.
 

Please can you help?

 

Thank you. 

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Re:Tapo C210 - cannot view remotely
Friday

  @Home771 

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm the following information.
1. The LED status on the camera.
2. The troubleshooting you did.
3. The MAC address on the Tapo app > camera's Device Settings > Device Info page. You can send me(@Solla-topee) the MAC address via a private message.
4. The model number of your router.

 

Best Regards

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