Home Network Community > Deco > Deco app not showing accurate information and drops in internet
< Deco

Deco app not showing accurate information and drops in internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco app not showing accurate information and drops in internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app not showing accurate information and drops in internet
Deco app not showing accurate information and drops in internet
2025-02-11 13:03:16
Tags: #Network Connectivity #Deco Ethernet Backhaul #Deco App Related #Firmware Update
Model: Deco S4  
Hardware Version: V2
Firmware Version: 1.6.2 Build 20240718 Rel 69205

I have a couple of S4 and E4Rs and Ive been having issues that some satelittes are dropping connections and showing inaccurate status in the Deco app.

I was recommended to use direct connection/ethernet and I did. App still isnt accurate.

 

Even showing that the Deco is in wifi mode. Then when you do refresh the app, it says all decos are down when it actually isnt.

 

Ive been having the problem since I got them but brushed them off because they somehow worked but its now getting into my skin.

 

  1      
 
  1      
 
#1
Options
3 Reply
Re:Deco app not showing accurate information and drops in internet
2025-02-12 03:31:41

  @next2u 

Hi, welcome to the community.

It is recommended to install the beta firmware for Deco S4 here to see whether it helps with the current issue:

Satellite Deco Units Work Well but Display Offline on the Deco APP

 

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Deco app not showing accurate information and drops in internet
2025-02-12 08:00:52

  @David-TP Hi thank you for the suggestion.


I have updated the firmware of the S4s and to no avail, it shows theyre still offline on the app. Even on a direct/ethernet connection. Im on my wits end. Anything else you could recommend? The app is unusable and I couldnt configure settings for my Decos.

  0  
  0  
#3
Options
Re:Deco app not showing accurate information and drops in internet
2025-05-12 16:05:02

It sounds like you're facing issues with inaccurate status updates and dropped connections on your Decor Event, despite using Ethernet backhaul. Here's a quick checklist to help:

  1. Update Firmware: Ensure all Decor units are on the latest firmware.

  2. Reinstall the Deco App: Uninstall and reinstall to fix potential app bugs.

  3. Check Ethernet Setup: Confirm secure connections for Ethernet backhaul.

  4. Factory Reset: Try resetting a Decor unit and setting it up again.

  5. Contact Support: If the issue persists, reach out to TP-Link support.

  0  
  0  
#4
Options

Information

Helpful: 1

Views: 469

Replies: 3

Tags

Network Connectivity Deco Ethernet Backhaul Deco App Related Firmware Update
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.